Customer Service High School
Resume:
Ashley Gallagher
Algonquin, IL 60102
**************@***.***
Summary
I am motivated and committed receptionist with 10 years experience. I have demonstrated ability to provide exceptional support and service to a broad range of staff and clients. I have exceptional customer-relation and communication skills. I am a hard working and multitasking worker with outstanding telephone, scheduling, and documentation skills.
Highlights
Microsoft Office proficiency Patient charting
Schedule management Medical terminology
Strong interpersonal skills Resourceful
Time management Professional and mature
Strong problem solver Dedicated team player
Accomplishments
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Administration
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Medical Records
Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
Training
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Payroll Assistance
Assisted with payroll preparation and entered data into cumulative payroll document.
Experience
Palatine Animal Hospital
Receptionist
June 2006 - Current
Maintained detailed administrative procedures. Updated client charts. Managed Payroll. Updated patient accounts and information on a daily basis. Managed ordering supplies. Managed incoming and outgoing calls for a busy medical office. Scheduled and confirmed appointments for surgeries. Scheduled daily appointments for entire management team. Contacted clients via phone, email, and in person about payment plans and outstanding balances. Maintained front desk as a neat and organized environment. Managed training and hiring staff for the most efficient and accurate work environment. Greeted clients in a friendly and pleasant manner. Handled any conflicts with clients with an efficient outcome. Managed electronic record and patient accounts.
Arlington Heights Animal Hospital
Receptionist
December 2004- July 2006
Greeted clients with a friendly and pleasant manner. Managed incoming and outgoing calls. Checked clients in and out of appointments. Updated records. Managed filing and organizing charts. Communicated surgery procedures to clients. Assisted doctors and managerial staff. Maintained front desk as a neat and organized environment. Handled all transactions.
Education
James B. Conant High School 2001
High School Diploma
Harper College 2004
Veterinary Assistant Certification
Milwaukee Institute of Art & Design 2002
Commercial Design
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