Service Support

DANIEL WILLIAMSON, BA IT Specialist - Unix

Telephone: 647-***-**** Email: *******@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Unix Systems/Infrastructure Administrator with a successful career with leading technology companies including TD, HP and IBM as a System Administrator with mandate to support key international accounts. Equally skilled in a hands-on Unix/Linux Systems Admin capacity or in a management role, overseeing the IT environment. Experience in a Mix of Platforms, Environments and Operating Systems. Qualifications Summary:

• Possess in-depth knowledge of help desk tools, troubleshooting tactics, and end-user relations.

• Highly competent with standard operating systems and office productivity software, network and internet environments, and troubleshooting techniques. Experienced in SLA metrics, incident, problem, change, and knowledge management. Able to document technical procedures in an accurate and succinct manner. Able to support and assist clients in an Application or Development Framework. Technical Skills Summary:

• Operating Systems: HP-UX, AIX, Linux, Solaris/SunOS, Windows 2000-2008, VAX/VMS

• Virtualization: VMWare, Xen, OVirt, RHEV, kvm, virtualbox, LPAR, vPAR, Zones, AWS WebOps Support (Jr)

• ITIL: Service Management Best Practices

• Linux Servers: skilled in RHEL, CentOS, Scientific, Fedora, Debian, Suse Enterprise, Ubuntu and others.

• Linux Software: kernel, modules, KVM, Heartbeat, LVM2, Apache, Tomcat, JBoss, Oracle

• HP-UX Servers: skilled in troubleshooting and maintaining HP9000, PA-RISC and Integrity Servers

• HP-UX Software: HP-UX 11i, Ignite, Flashcopy, Mirror/UX, LVM, MC/ServiceGuard, vPars, nPars, SAM

• Storage & Back-up Technology: HP EVA, SAN’s, FC Fabrics, iSCSI. HP StorageWorks, Veritas, Netbackup, Tivoli

• Applications: HTTPS, GUI, SSH, SFTP, FTP, SCP, NIS+, SNMP, LDAP, RDP, Apache, Tomcat, JBoss, MySQL.

• Networking: TCP/IP, LAN/WAN, Switches, VPN, PPTP, IPSec, Cacti, Nagios, Firewall, Squid, Load-Balancing, High-Availability, Routing, OpenVPN, NAT, DNS, DHCP, SMTP, WINS, RIP, OSPF, BGP, IPv4/IPv6

• Security: Penetration Testing, GFI Languard, MetaSploit, HoneyPot, Net Scanning, NMap/Nessus, NCat, TCPDump, Wireshark, EtherApe, Intrusion Detection, Snort, TCPTools, Tripwire CAREER PROGRESSION

Toronto Dominion Bank (Canada), www.td.com, Toronto Nov.2014 – Mar.2016 Operations Support Group – IT Specialist - Level 3 Performed daily support of AIX, Linux and Solaris servers in a 24 x 7 environment. Used itil procedures to deal with incidents, changes and problems.

Key Responsibilities:

• Provided support to development and production. Assisted in patching and upgrades.

• Ensured coverage by providing day shift, night shift and oncall service as required by rote.

• Provided physical presence on Data Centre Floor for critical troubleshooting phases. Key Achievements:

Acquired the specialized information necessary to do the job though self-study and hands-on training. DANIEL WILLIAMSON, BA IT Specialist - Unix

Telephone: 647-***-**** Email: *******@*****.*** HP ENTERPRISE SERVICES, www.hp.com, Toronto Sept.2013 – Oct.2014 Global Application Support Administrator

Assisted in the build and deployment of the Global Applications Infrastructure for the Canadian Public Service and supported Staging and Production project phases.

Key Responsibilities:

• Administered Global Applications in three distinct regions – Americas, Europe, and Pacific.

• Supported Global Apps on Linux RHEL virtual platforms. (scripting, connectivity, software, monitoring)

• Used scripting and SQLPlus/SQL to provide support for internal users of the systems. Key Achievements:

• Developed knowledge of several new applications and effectively used this knowledge to assist the transition team to produce new stack for the Public Service. Participated in UAT, leading to installation of stack. VECIMA NETWORKS, Saskatoon Saskatchewan Oct.2012 – Sept.2013 Senior Linux Test System Administrator (contract)

Introduced virtual computing solution into Test Centre to provide a scalable, efficient method of providing services to various testing environments on demand. Administered servers, switches and routers in the test environment. Supported development and testing teams.

Key Responsibilities:

• Provided Linux support/training to the Testing Administration team. Evaluated and prepared proposals for use of technology in the test environment. Resolved diverse Linux issues within the test environment.

• Created scripts to automate repetitive tasks and streamline processes. Offered Web Ops support for Juniper Project (AWS in-cloud CRS) and upgraded software used in the testing such as TestLink Software. Key Achievements:

• Introduced hypervisor and virtual services into test team provisioning to provide agile infrastructure for test services such as radius, dhcp, dns, web, and database. Set up XEN hypervisor/NAS storage for provisioning.

• Migrated TestLink Server to VM and set up mySQL replication to provide redundancy. IBM GLOBAL SERVICES, Cordoba Argentina Jul.2009 – Oct.2012 Senior Unix Systems Administrator

Performed administration of Unix systems including Linux, HP UX, AIX and Solaris involving 300 Linux servers spread over 12 countries and HP UX servers in Austria and USA. HP UX servers were mainly critical SAP/Database servers and the Linux servers were usually database or application servers aside from the High Performance Scientific Clusters. Key Responsibilities:

• Troubleshot O/S issues while meeting all SLAs. Executed controlled and approved Changes and Configurations. Worked with SAN storage and HBAs on all platforms to provide storage on servers.

• Supported file/storage systems such as RedHat GFS2, GPFS and Oracle ASM. Worked with FlashCopy and Ignite backup issues on HP platforms. Supported two RHEL 4/5+SGE based High Performance Computing Environments of 11+ nodes each. Resolved cluster issues on HP Service Guard and Redhat service clusters.

• Created scripts, automating jobs that were needed on multiple servers. Provided a high level of support for Redhat Enterprise, Suse, Debian, Ubuntu and clones such as CentOS, Scientific Linux, Fedora Core, FreeBSD. DANIEL WILLIAMSON, BA IT Specialist - Unix

Telephone: 647-***-**** Email: *******@*****.*** Key Achievements:

• Acted as Focal for all Linux initiated Root Cause Analysis reporting associated with Novartis account.

• Provided knowledge transfer relating to critical RedHat High Performance Computing Cluster based in New Jersey. Provided support on HP UX and Linux servers for IBM Service Delivery account. EDS (EDS is now part of HP), Cordoba Argentina Apr.2008 – Jul.2009 Infrastructure Analyst

Performed backup and restore operations across three major data centers which included over 3000 units. Communicated with team members in the USA on a weekly basis to ensure compliance and accountability. Key Responsibilities:

• Provided timely upgrades to Solaris and Windows based NetBackup Servers. Tested new concepts with VMWare backups and SAN storage, Solid State Disks and Cumulative Incremental Backups.

• Provided instruction and assistance to team with respect to Unix OS fundamentals. Key Achievements:

• Supported EDS infrastructure team with respect to NetBackup tools. Implemented direct SAN storage backups for VMWare servers reducing downtime and over the wire traffic during backups. UNIVERSIDAD EMPRESARIAL SIGLO 21, Cordoba Argentina Mar.2003 – Jan.2007 Senior Linux Administrator

Fulfilled a mandate to migrate most of the university's servers from Windows to Linux. Converted faculty and student mail servers, Oracle database, Oracle app servers, Administrative Groupware servers, production and development java frameworks, E-Learning platform and a variety of other servers to Linux. Supported java development team. Key Responsibilities:

• Maintained site security, monitoring and performed penetration testing. Coordinated daily routines for a Jr Linux Administrator, Two Windows Administrators and a Support Technician. Completed diverse Linux projects.

• Wrote code in Perl and PHP, providing interfaces for tasks including the management of email, users, groups, spam and mailing lists. Maintained JavaBeans/JBoss/Websphere platforms for development of web applications. Maintained oracle, postgresql and mysql databases. Key Achievements:

• Realized a marked drop in downtime, increased productivity and a lower overall cost of ownership.

• Implemented Linux Systems (Webmail, Oracle Database, Web Servers, and Networking Services). Increased system reliability as a result of the migration. Licensing and renewal costs were significantly reduced. Client and Student satisfaction were improved and the newly added functionality helped keep the alumni engaged.

• Converted administrative workstations to Linux diskless workstations with a large saving in capital costs, licensing fees and maintenance costs. Extended system life by two years. CANADIAN HERITAGE, GOVERNMENT OF CANADA, BC COASTAL REGION Sept.1995 – Oct.2002 IT Manager

Coordinated a five person team of support staff to provide technical support to >100 internal staff and 5 sites. Managed budget of $15k Operations & Maintenance and up to $250k Capital with full signing authority under SAP. Oversaw vendor relations/negotiations/contracting, infrastructure migration project management, staff training, and management reports.

DANIEL WILLIAMSON, BA IT Specialist - Unix

Telephone: 647-***-**** Email: *******@*****.*** Key Achievements:

• Developed program to transfer Credit Card payments from Revenue machines to National Banks. The program included financial reports and audit trail and was sold by Parks as a revenue generation initiative. EDUCATION & PROFESSIONAL DEVELOPMENT

Education:

Concordia University, Bachelor of Arts, BA, Physical Sciences Professional Development:

Certificate – Cloud Computing Fundamentals Cloud U, Webinars/Tests Course – HP UX Networking and fundamentals II Hewlett Packard, Buenos Aires Course – HP UX Service Guard Server Hewlett Packard, Buenos Aires Course – ITIL - Operational Support & Analysis EDS – An HP Company Course – Introduction to Lean Six Sigma EDS – An HP Company Course – Oracle Database 9.0 – Structure and Administration Ayi & Assoc., Cordoba Course – Introduction to Oracle Application Server 9.0 Ayi & Assoc., Córdoba Course – VMS Systems and Networking I & II Digital Equipment, Delta Course – Lotus Notes Domino Server Admin I & II Learnix Center, Vancouver

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