Complex Systems Analyst
Resume:
Audie “Mark” Ables
Fort Worth Texas 76104
Mobile: 512-***-****
**********@*****.***
Profile:
I have worked in many fields, all eventually leading to a career in the Computing field. I started out as a mechanic, way before I could drive (legally). I then worked as a carpenter, contractor, machinist, draftsman, designer, etc. Each step in my career, my desire was for more responsibility / tangible results which allowed me to show the skill and pride in my workmanship. When the machine shop challenged my knees and feet too much, I moved into the computer industry.
As the computer industry flourished, my skills progressed also, finally the last 16 years as a Complex Systems Analyst for Dell Inc. I was fortunate enough to be able to help people from every walk of life, with every class of computer from an MP3 player to server farms handling millions of transactions on the web each second, all ages from 10 to 100, each state in the US and 122 countries globally. Over 60,000 individual customer contacts and unfathomable numbers of customers assisted anonymously via the Community Forums platform.
As a child saw a TV commercial stating "A brain is such a terrible thing to waste" and I agree totally. I have complete faith in my Savior to provide an opportunity to expand my skills further and in doing so, helping others in many more ways than just a "job".
Areas of expertise lie in:
14 years of Experience with Enterprise Class hardware solutions (Dell PowerVault Storage Servers, PowerConnect Switches, PowerEdge Servers).
Expert knowledge of Microsoft Windows Server Operating Systems (Windows NT, 2000, 2003, 2008, 2012)
Deep knowledge of RAID configuration administration.
Extensive Networking/Server administration working experience.
Typing skills, oral and written communication time tested and true.
English Language: Expert level.
Willing to work on flexible schedules.
Experience:
Dell
Complex Systems Technical Support Analyst
From 02/02/1998 to 10/25/2013
Role Responsibilities:
Solved Technical questions related to PowerVault Storage, PowerConnect Switches, PowerEdge Servers and KACE Endpoint Systems Management and Deployment Products.
Answered questions about installation, operation, configuration, customization, performance, and usage of Storage, Switches and Servers.
Advanced Troubleshooting of Business IT solutions (Dell's Networking, Server administration, Storage Policies.
Applied diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documented problems in the support solution database for diagnostics and solution implementation.
Provided basic remote deployment, maintenance and consulting services.
Worked with local and remote team members and understand customer environment to resolve Technical related problems.
Built deeper understanding of processes, procedures, customers and organization.
Responsible for end to end solutions for enterprise Technical difficulties.
FreightMaster
IT Manager and Computer Aided Drafting (CAD)
From 04/01/1992 to 07/04/1997
Role Responsibilities:
Managed and Maintained the IT Network, Servers and enduser systems for a manufacturing company of approximately 600 employees.
AutoCad Computer Aided Drafting (CAD) as well as manual drafting skills.
Responsible for all engineering schematics and blueprints, providing support for manufacturing relating to the railroad shipping, mining and construction industries.
Managed a testing laboratory used in data acquisition of rail car impact certifications.
Halliburton
Computer Aided Drafting (CAD) Designer
From 03/13/1987 to 03/13/1992
Role Responsibilities:
IBM Catia and AutoCad Computer Aided Drafting (CAD) as well as manual drafting skills
Responsible for engineering schematics and blueprints, providing support for manufacturing relating to the oil field, mining and construction industries.
Completed my career as a machinist working as a Tool and Die maker prior to shifting gears to join the Computer revolution.
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