**** *.*** ******, ***** DeJosia Fort Smith, AR **908

Home: 479-***-**** Cell: 479-***-****

act4js@r.postjobfree.com

SUMMARY

Dedicated and top-performing professional seeking to apply. Customer Service experience and proven interpersonal, organizational, and administrative skills. Recognized for a strong communication skills with a customer service mind-set. Able to defuse tense situations, establish genuine rapport, and interact with individuals and groups at all organizational levels. Key skills include:

HIGHLIGHTS

Human Resources

Team Management

Training and Development

Hiring and Retention

Conflict Resolution

Recruiting

Office Administration

Social Media and Networking

Multi-Task Management

Weekly Payroll

Account Management

Team Building

Customer Needs Assessment

Customer Service

Proficient Communicator

Client Relations

ACCOMPLISHMENTS

Transitioned the sales program into full compliance.

Served as key contributing member to Leadership team.

Promoted to Business Owner after 11 months of employment.

Managed a team of 10 personnel.

Exceeded target sales goals by 300%.

Graduated college Cum Laude with 3.67 GPA

EXPERIENCE

Human Resources Assistant, Oct 2015 to Feb 2016 (Temporary Position)

Golden Living – Fort Smith, AR

Conducted online research for license credential verification.

Updated database

Scanned, faxed, and emailed documents.

Uploaded documents into PeopleSoft.

Reported directly to HR Manager

Recruiter/HR Manager, Jul 2015 to Oct 2015

RRS Recruiting – GA

Teamed with hiring managers to ensure optimal staffing.

Maintained social media presence for two offices.

Build relationships

Acted as HR Manager for two offices.

Maintained constant communication with managers to ensure effective hiring processes.

Designed electronic file systems and maintained electronic and paper files.

Effectively managed all phases of recruitment, including defining hiring management needs and posting available positions.

Contacted all job applicants to inform them of their application status.

Developed creative recruiting strategies that met anticipated staffing needs.

Recruited for various positions across multiple sites in Arkansas.

Built social networks to find qualified candidates.

Created company social media pages.

Recruited and pre-screened 20-30 applicants per week per office.

Owner/Manager, Mar 2015 to Jul 2015

Excellent Management Concepts, Inc – Fort Smith, AR

Conducted more than 20 interviews weekly.

Interviewed and hired employees.

Coached and mentored 8 staff members by offering constructive feedback and taking interest in their long-term career growth.

Conducted new hire orientations.

Submitted background checks and drug screening.

Built sales team in a fast paced direct marketing company.

Responsible to teach, train, and develop individuals to become owners of their own business.

Managed budget forecasting, goal setting and performance reporting.

Strategic planning for office processes.

Built relationships and rapport with large retailer for business opportunities.

Created safe and positive environment for employees.

Processed weekly payroll.

Constructed incentive bonus structure.

Communicated the duties, compensation, benefits and working conditions to all qualified candidates.

Answered customer questions regarding products, prices and availability.

Generated and launched new sales campaigns.

Managed the day-to-day tactical and long-term strategic activities within the business.

Negotiated details of contracts and payments and prepared sales contracts and order forms.

Highlighted the difference between competitive brands and managed brands through direct marketing campaigns.

Transitioned into recruiting.

Account Manager/Assistant Manager, Apr 2014 to Mar 2015

Ross-Brown Management, Inc – Fort Smith, AR

Conducted interviews.

Coached and mentored 5 team members by offering constructive feedback and taking interest in their long-term career growth.

Submitted background checks.

Managed all records for office.

Effectively mentored individuals to help develop them into business owners.

Traveled to build new office team.

Customer service.

Promoted to Business Owner.

Customer Service Rep/Collections Associate, May 2011 to Mar 2014

Sykes, Fort Smith, AR

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specific timeframes.

Addressed customer service inquiries in a timely and accurate fashion.

Achieved agent of the month and remained in the top 20 collection agents.

Managed excellent compliance.

Received multiple incentive bonuses.

Developed effective relationships with all call center departments through clear communication.

Properly directed inbound calls in phone queues to improve call flow.

Accurately update customer accounts.

College Student, Jun 2010 to Apr 2014

Kaplan University, IL

Attend subject seminars.

Completed course work.

Achieved President’s and Dean’s List during entire educational career.

Managed 3.67% GPA.

Graduated Cum Laude

Account Manager, Oct 2007 to Jan 2010

Loislaw, Van Buren, AR

Effectively maintain customer service and customer retention.

Reach out to prospective customers to introduce and demonstrate products.

Achieved above average goals regularly.

Managed positive and proactive attitude.

Completed, on average, 220 calls daily and generated average of 10 product demonstrations.

Addressed customer questions and concerns regarding products, pricing, and availability.

Established 130-160 new accounts in only 8 months.

Associate of the month awarded.

EDUCATION

Associates of Applied Science: Business Administration 2012

Kaplan University – IL, USA

3.67% GPA

President’s and Dean’s List Academic Achievement Award

Coursework in Business Administration and Management

Graduated Cum Laude

3 courses from BA

SKILLS

Human Resources

Confidential Record Keeping

Computer Literacy

Training and Development

Office Administration

Internet Research

Payroll Processing

Data Entry

New Hire Onboarding

Build Rapport

Team Player

Team Development

REFERENCES

Available upon request

Contact this candidate