Recruiter/Human Resources
Resume:
**** *.*** ******, ***** DeJosia Fort Smith, AR **908
Home: 479-***-**** Cell: 479-***-****
********@*****.***
SUMMARY
Dedicated and top-performing professional seeking to apply. Customer Service experience and proven interpersonal, organizational, and administrative skills. Recognized for a strong communication skills with a customer service mind-set. Able to defuse tense situations, establish genuine rapport, and interact with individuals and groups at all organizational levels. Key skills include:
HIGHLIGHTS
Human Resources
Team Management
Training and Development
Hiring and Retention
Conflict Resolution
Recruiting
Office Administration
Social Media and Networking
Multi-Task Management
Weekly Payroll
Account Management
Team Building
Customer Needs Assessment
Customer Service
Proficient Communicator
Client Relations
ACCOMPLISHMENTS
Transitioned the sales program into full compliance.
Served as key contributing member to Leadership team.
Promoted to Business Owner after 11 months of employment.
Managed a team of 10 personnel.
Exceeded target sales goals by 300%.
Graduated college Cum Laude with 3.67 GPA
EXPERIENCE
Human Resources Assistant, Oct 2015 to Feb 2016 (Temporary Position)
Golden Living – Fort Smith, AR
Conducted online research for license credential verification.
Updated database
Scanned, faxed, and emailed documents.
Uploaded documents into PeopleSoft.
Reported directly to HR Manager
Recruiter/HR Manager, Jul 2015 to Oct 2015
RRS Recruiting – GA
Teamed with hiring managers to ensure optimal staffing.
Maintained social media presence for two offices.
Build relationships
Acted as HR Manager for two offices.
Maintained constant communication with managers to ensure effective hiring processes.
Designed electronic file systems and maintained electronic and paper files.
Effectively managed all phases of recruitment, including defining hiring management needs and posting available positions.
Contacted all job applicants to inform them of their application status.
Developed creative recruiting strategies that met anticipated staffing needs.
Recruited for various positions across multiple sites in Arkansas.
Built social networks to find qualified candidates.
Created company social media pages.
Recruited and pre-screened 20-30 applicants per week per office.
Owner/Manager, Mar 2015 to Jul 2015
Excellent Management Concepts, Inc – Fort Smith, AR
Conducted more than 20 interviews weekly.
Interviewed and hired employees.
Coached and mentored 8 staff members by offering constructive feedback and taking interest in their long-term career growth.
Conducted new hire orientations.
Submitted background checks and drug screening.
Built sales team in a fast paced direct marketing company.
Responsible to teach, train, and develop individuals to become owners of their own business.
Managed budget forecasting, goal setting and performance reporting.
Strategic planning for office processes.
Built relationships and rapport with large retailer for business opportunities.
Created safe and positive environment for employees.
Processed weekly payroll.
Constructed incentive bonus structure.
Communicated the duties, compensation, benefits and working conditions to all qualified candidates.
Answered customer questions regarding products, prices and availability.
Generated and launched new sales campaigns.
Managed the day-to-day tactical and long-term strategic activities within the business.
Negotiated details of contracts and payments and prepared sales contracts and order forms.
Highlighted the difference between competitive brands and managed brands through direct marketing campaigns.
Transitioned into recruiting.
Account Manager/Assistant Manager, Apr 2014 to Mar 2015
Ross-Brown Management, Inc – Fort Smith, AR
Conducted interviews.
Coached and mentored 5 team members by offering constructive feedback and taking interest in their long-term career growth.
Submitted background checks.
Managed all records for office.
Effectively mentored individuals to help develop them into business owners.
Traveled to build new office team.
Customer service.
Promoted to Business Owner.
Customer Service Rep/Collections Associate, May 2011 to Mar 2014
Sykes, Fort Smith, AR
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specific timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Achieved agent of the month and remained in the top 20 collection agents.
Managed excellent compliance.
Received multiple incentive bonuses.
Developed effective relationships with all call center departments through clear communication.
Properly directed inbound calls in phone queues to improve call flow.
Accurately update customer accounts.
College Student, Jun 2010 to Apr 2014
Kaplan University, IL
Attend subject seminars.
Completed course work.
Achieved President’s and Dean’s List during entire educational career.
Managed 3.67% GPA.
Graduated Cum Laude
Account Manager, Oct 2007 to Jan 2010
Loislaw, Van Buren, AR
Effectively maintain customer service and customer retention.
Reach out to prospective customers to introduce and demonstrate products.
Achieved above average goals regularly.
Managed positive and proactive attitude.
Completed, on average, 220 calls daily and generated average of 10 product demonstrations.
Addressed customer questions and concerns regarding products, pricing, and availability.
Established 130-160 new accounts in only 8 months.
Associate of the month awarded.
EDUCATION
Associates of Applied Science: Business Administration 2012
Kaplan University – IL, USA
3.67% GPA
President’s and Dean’s List Academic Achievement Award
Coursework in Business Administration and Management
Graduated Cum Laude
3 courses from BA
SKILLS
Human Resources
Confidential Record Keeping
Computer Literacy
Training and Development
Office Administration
Internet Research
Payroll Processing
Data Entry
New Hire Onboarding
Build Rapport
Team Player
Team Development
REFERENCES
Available upon request
Contact this candidate