Manager Customer Service hairdressing

Faye Sian Wilson

** ****** ******, **********, ****** 2015

Tel: 040*-***-***

Email: ***********@****.**.**

DOB: 15 Dec 1987

Personal Statement

I have recently arrived in Australia after leaving my job as salon manager for a well-established and highly reputational global company, Toni & Guy. I started as an apprentice 11 years ago and throughout my time I have worked my way up through the salon, eventually becoming salon manager 3 years ago in charge of the sales and service for our team of 10.

Skills I have obtained during this time were mainly focused on the importance of customer service, I am hard working, friendly, helpful and enthusiastic, I am eager to take on a challenge and can work well as part of a team.

Education & qualification

2004-2005 Kendal college

BTEC level 2 diploma in travel & tourism

1999-2004 The Queen Katherine School, Kendal, Cumbria, UK

GCSE’s - 10 A-C grades including Maths/English/Science

Work experience

2005 – Present Toni & Guy

Salon manager/Senior Colour technician

• Operating, leading and maintaining the salon

• Motivating and managing staff to ensure a high standard of working at all times

• Practising team work to ensure all salon targets are exceeded

• Daily responsibilities include cash handling, end of day cashing up, opening and closing the salon

• Ability to diffuse/resolve complaints and objections from both customers and staff

• Organisation skills required for managing staff holidays, days off and weekly returns to head office

• Managing weekly orders to ensure correct product stock levels at all times

2008-2012 Sphere bar – Kendal, Cumbria, UK

Bartender/waitress for very popular and busy bar

• Required a large degree of energy, enthusiasm and confidence.

• Working long hours alongside my full time job gave me the confidence to continue performing at the best of my ability during testing and tiring periods.

• Responsibilities included team work, good time management, excellent people skills and dealing with challenging customers.

2003-2005 Burnside hotel – Windermere, Lake District, UK

Assistant restaurant supervisor/head maid

Referees

Rachel Irving, 078********

Salon owner/manger and franchisee, Toni & Guy Kendal

Janine Todd, 077********

Regional business manager, Toni and guy head office London

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