technical assiatant

CURRICULUM VITAE

Name: PALLAVI.G.SAWANT

Phone: 865-***-**** / 830-***-****

E-mail: *****************@*****.***

Professional Summary

Overall experience of 2 years and 6 months extensively worked on Siebel system.

Good communication skills, efficient team player and good analytical & problem solving abilities.

Major strengths are the ability to learn and adapt quickly new technologies and environments.

Exceptionally well organized, strong work ethics and willingness to work hard to achieve project objectives.

Ability to manage project tasks with changing priorities and tight deadlines. Ability to work well in a team.

Academics

MCA (Science) from modern college, Pune (2016) with 70% (Sem 6th Appeared)

B.Sc. (Computer Science) from Modern College, Pune (2013) with 68.00%.

HSC Examination from Maharashtra State Board (2010) with 69.50%.

SSC Examination from Maharashtra State Board (2008) with 75.38%.

Project Description

Company : WNS Global Services Pvt .Ltd

Duration : From 8th Jul, 13 to 12th Apr, 15 (1 Year 9 months)

Department: DIAS (Delivery & Integration Application Support)

Role : Testing and Support

Description:

DIAS project is a Helpdesk services through which we support multiple business applications.

This project aims at providing support for applications that are actively used to keep the organization running smoothly.

Roles & Responsibilities

•Efficiently and effectively managing the incidents, Problems and changes raised by internal and external customers.

•Writing test cases, executing Analyze result & report bugs.

•Responsible for documenting/verifying the Functional Specification document.

•To make sure the all Critical and Major Incidents are addressed within SLA response and sending out the Critical Alerts for such Incidents.

•To give on call support to customers for configuration errors and application errors. To handle queries raised by Clients and Change Manger through Conference calls.

•To manage and support all service incidents either personally or via the Service Desk, through to successful completion and user satisfaction. To give on time resolutions to customers and end users in support with level 2 and Level 3 Groups.

•To prepare and maintain all process related documents and user guides for new products and Change Releases in SITA.

User Acceptance Testing (UAT):

The objective of this testing is to verify that the system meets the deliverables of the project. This testing happens in the final phase of testing before moving the software application to Production environment. This testing is carried out in separate testing environment with production like data setup. We are responsible for testing all the 3rd party and client owned applications.

Project Description

Company : Eaton Technologies Pvt .Ltd

Duration : From 14th Apr, 2015 to till date

Department: GSSC (Hydraulic)

Roles & Responsibilities

•Process customer quotation and purchase Order in MFGPRO.

•Process Quote in Siebel system to set up the new part.

•Raising Service Request, Pricing quotes, Lead time quotes.

•Work with the pricing team to provide price of the part as per the ordered Qty.

•Work on the Return Material Authorization process. (Lotus Notes)

•Dealing with buyers, master schedulers, planners to resolve order Management queries.

•Communicating with the customers for details and Coordinating with Plant for the ship dates.

Prepare Report on Open Order, Past Due Order, Expedite & De-Expedite and Shipping

Training & Programs Attended

Effective Communication Skills

Business Writing Skills

Time Management

Perception and Reflection

Positive Attitude

Technical Summary

Database : My SQL

Language: C, C++, JAVA, PHP.

Operating System Win 2000 / XP / 2008

MS-Office MS-Word, MS-Excel, MS-Outlook & MS-PowerPoint

Applications : Oracle Siebel CRM(BOSS), Java and Oracle (SSOA),JIRA,OBS

Tools (FILEADE, GOLD and SESAM)

Academic Projects

• Project: VISUAL CRYPTOGRAPHY (Java) Platform: Linux (Red Hat 5)

• Project: Online Computer Solutions (Dot Net) Platform: Windows 7

• Project: Online Printing Press (Java) Platform: Windows 7

• Project: Learn with Fun (Java) Platform: Windows 7

Personal Details

Date of Birth : 5th May 1993

Gender : Female

Marital Status : Single

Languages Known : English, Marathi, and Hindi

Hobbies & Interest : Interacting with people, Dancing, Traveling

Passport Number : N6142260

Expiration Date : 02/02/2026

Declaration

I hereby declare that above written particulars are true to the best of my knowledge.

Date:

Pallavi Govind Sawant

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