Customer Service Sales

JUNIOR INFORMATION TECHNOLOGY SUPPORT

PROFILE:

This passionate college student would like to build upon newly acquired academic knowledge and skills; looking forward to perform as a sacrificial member of an information technology team in a business organization.

RELEVANT INDUSTRY QUALIFICATIONS:

Performed professional customer service(as Technical Sales Engineer & Sales Administrator) with clients and guests; troubleshooting their questions, arranging educations of system for customers

Advanced level experience in software applications such as: Word, Outlook, PowerPoint, and Excel.

Familiar and knowledgeable with operating systems and networking software; Certificates; Network Administration and Hardware Project courses at Emerson Process Management - Pittsburgh, Pa

Advanced level experiences in software installations such as: replacement and repairs for computer set-up, upgrading components, configuring, and driver installation.

Valid G Driver’s License.

WORK EXPERIENCE:

Jun. 2014 – Jun.2015 IBM Korea, Seoul, Korea

Sales Administrator – Serviced sales engineers to have certificates for contracts; assisted clients by, issuing certificates, telephone services, and assisting with senior managers. Well trained for excellent revising documents of roadmap with the senior managers to get the monthly target, revenue, and GP.

Aug. 2012 – Mar.2014 Emerson Process Management Korea ltd, Gyunggi-do, Korea

Technical Sales Engineer – Worked as a technician sales engineer in building computer systems as distributed control systems, exposed to troubleshooting issues, supporting and dealing sales and customer service; proudly received a successful employer evaluation as preparing references, quotations, and contracts.; experienced certificates - Custom OV216WIN Ovation Hardware Project, Custom OV320WIN Ovation Network Administration

EDUCATION:

2015 – Present Georgian College, Barrie, ON

Computer Systems Technician – Networking (Co-op) Diploma Program

Academic Dean’s List

Worksmart Certificate, Ministry of Labor – Workplace Safety – Oct. 2015

IBM Mainframe Contest – Step 1

2005 –2013 Kwang–woon University, Seoul, Korea

Studied Electrical and Electronic Engineering.

Academic Dean’s List – 3.49/4.5(GPA)

Siemens Korea internship– GA division– Jun.2009~Aug.2009

VOLUNTEER EXPERIENCE:

Jan. 2016 ; Support New Students Orientation in Georgian College

Jan. 2007 – Jan. 2009; Army Service in Republic of Korea Army

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