Customer Service Technician
Resume:
TODD KENDRICK
**********@*******.***
Cary, NC 27519
http://www.geocities.com/twkendrick
OBJECTIVE: Seeking a challenging position as a Field Technician which will require me to utilize my technical skills, troubleshooting abilities and knowledge to ensure the company’s success
EDUCATION: Durham Technology Community College, Durham, NC
August 1994 - December 1997, June 2001- December 2002
A.A.S. in Information Systems: Network Administration and Support
Graduated: December 2002
North Carolina State University, Raleigh, NC
January 1997 – January 2000
Major: Mathematics
COMPUTER
SKILLS: TCP/IP A+ Certified
Routing/Switching MCP Certified
MS Office 2010 Outlook
EMPLOYMENT: Diebold, Senior Service Technician February 2004- Present
Troubleshoot and isolate malfunctions that require mechanical adjusting to Automed Fastpak Exp medication dispensing machines and medication Hanel Rotomats in hospital pharmacies
Troubleshoot, report, schedule, and perform repairs and preventive maintenance on equipment at customer sites
Troubleshoot computers and software
Troubleshoot and repair Lexmark printers for retail environment
Repair and troubleshoot Point of Sales Systems in retail environment
Completing preventative maintenance inspections and Accurately reporting service data on ATM’s, Pneumatic Systems (Vacuum air tubes) and Medication dispensing Machines in hospitals
Experienced with electromechanical devices (solenoids, motors, photo-interrupters) with use of digital voltmeters
Inventory management to meet fill rate requirements, maintain parts inventories and anticipate parts required to meet or exceed goals
Serve as the primary customer contact and is responsible for providing great customer service and developing good working relationships.
Promoted to Team Leader of Technician Team with maintaining effective communication with Business Managers along with leading team meetings to drive performance improvements
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