Information Technology Technical Support

Jean Becker Muzeau **** Laverne LN

Tinley park Illinois 60477

Cell: 773-***-**** Email: ********@*****.***

Skills Summary

More than 20 years experience as an Information Technology Technician contractor.

Experiences:

TMS, Inc. (Information Technology Contractor) Chicago, Illinois 2000-2016

As a contractor, I was able to service: Server, Cisco swiches & routers, wireless access point, pc, laptop,POS and printers Most company I did project for was.

Pizza Hut, Foot Locker, Nordstrom, and Taco Bell, Mc Donald, Aldys,Windy’s & multiples chains stores around the States.

•Installed POS machines.

•Set up, replaced, and configured cash registers.

•Set up and configured wireless networking & remote access point.

•Cabling Cat5,Cat6, Installed video security camera, installation of EAS security pedestals in multiple retails stores. environment, including Walgreen and CVS pharmacy.

•Services and troubleshoot UPS such as APC and Cyber power brands

Charter One Bank.

•Drew out and designed floor plan using Visio program

•Performed survey and dedicated merchandise location for many different branches and locations.

•Installed, programmed, and set up and configured hundreds of ATMs around multiple gas stations.

H&R Block, Jackson Hewitt ECT: Installation of multiples ATM, Set up Configured & programming. Received weeks of training with NCR to install and services ATM for Bank of America all over Chicago.

Techmark multi-Services,Inc:

(Office Manager) Chicago, Illinois 2000-2005

•Responsible for maintaining tax records

•Manage all aspects of tax planning and compliance functions

•Supervised tax preparers

•Provide support to all customer questions related to taxes Issue.

Tiger Direct (Call Center Technical Support) Miami, Florida 1998-2000.

•Performed customer Technical support over the phone.

•Troubleshoot computer software and hardware to end-user.

Brand Smart USA (Computer Technician) Miami, Florida 1992-1998

•Repaired, upgraded and troubleshoot computers.

•Installed software, hardware and peripherals.

•Setup printers and networking configuration.

•Built computer systems from scratch.

Education

•Miami Dade College, Associates in Electronic Engineer Technology 1997.

•Advanced Tax Accounting Certificate 1996.

•CompTia A+ Certification and Network+ in Computer Technology 1997.

Special Skills

•Microsoft Excel, Word, PowerPoint, FrontPage, Visio,

•Microsoft office, Exchange/Outlook, OS: 95, 98, Me, 2000, XP, NT,08 & 10

•Cabling, spam and spyware removal,

Have My own tools. Ladder 6ft, Crimp RG45/RJ11, Hammer drill, Cordless drill, cable tester, ect.

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