Manager Customer Service

Vickie Wilson Kezele

**** **** ****** *****

Hebron, Kentucky 41048

513-***-**** – ***********@*****.***

Professional Summary

A proven leader in operations management offers expertise in clinical operations as well as budgeting and finance. Effectively managed P&L on multimillion dollar business. Known for providing excellent customer service and communications in a variety of business settings.

Experience

St. Elizabeth Physicians, Crestview HIlls, Kentucky – March 2015 to January 2016.

Section Manager – Convenient Care

•Preparation of yearly budget, monitor financial performance and evaluate variances

•Educate physicians on billing to increase revenue

•Supervision of staff, coaches staff up to allow them to feel empowered to start making appropriate decisions to make a more efficient work operation

•Recruit and interview prospective providers

•Liaison between executives and Convenient Care clinics

•Make strategic decisions to streamline and improve operations

University of Cincinnati, Cincinnati, Ohio – August 2006 to March 2015

Business Administrator – Nephrology Division

•Preparation of yearly Divisional Budget of more than $11 million, monitor financial performance of the division and explanation of variances. Accomplished bottom line surplus at the end of every fiscal year

•Strategic planning for the Division in conjunction with the Division Director

•Grant and clinical trial management

•Supervision and coaching of staff to reach their potential

•Review of Faculty compensation

•Oversight of clinical activities and expansion of outreach clinics in conjunction with the Division Director

•Liaison with the Department Chair and CEO

Business Manager – Cardiology Division – September 2003 to August 2006

•Preparation of yearly Divisional Budget and oversight of financials

•Variance Budget Meeting explanation

•Grant management

•Supervision of staff

•Oversight of Clinical activities in conjunction with the Division Director

•Liaison with the Department Chair and CEO

University of Kentucky, Lexington, Kentucky – 1983 to 2003

Clinic Manager – Internal Medicine – 1995 to 2003

•Oversight of specialty and primary care resident clinics in conjunction with the Nurse Manager

•Sections include registration, scheduling, front desk and charge entry

Administrative Coordinator – Internal Medicine – 1990 to 1995

•Responsible for Human Resource activities in the Department of Internal Medicine, i.e, writing of job descriptions, hiring, salary recommendations and office staff recommendations

•Responsible for Facility Management in the Department of Internal Medicine. Moved all divisional offices to a new building. Worked with University architects on blueprints. Renovated all departmental laboratories.

Principal Data Coordinator – Internal Medicine - 1986 to 1990

•Responsible for oversight of the computer system for the centralized word processing section.

•Supervised the centralized word processing section.

Office Manager – College of Dentistry Research – 1983 to 1986

•Responsible for computer system upkeep and training for the Research section in Dentistry

•Oversight of the word processing section to develop training materials for Dental Hygenists and Assistants for students in Saudi Arabia.

•Responsible for the grant budget of $3 million dollars for the 3 year project.

Education

University of Kentucky, Lexington, Kentucky

Bachelors of Business Administration - 1982

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