Support Microsoft Office

**** ***** **** ** *****

Miami Florida, *****

Cell 786-***-****

Email ***********@*******.***

Email ***********@******.***

Orlando Lopez

Experience

June, 2015 – November 2015 Dell/ Dignity Health Hospitals.

Dignity Health Hospitals / PFI Tech Henderson, Nevada

End User Services / CORE Team.

I was hired for the Windows 7 migration project but I was offered a position to join the Core Team for Desktop Support. I work at the three different Dignity Health Hospitals in Henderson and Las Vegas. I maintain the BMC Remedy ticket queue for the location I'm working at. I worked on incident and request tickets like troubleshooting Windows OS, applications, printers, iOS and Android devices and mobile cart issues. Drive to different off site Dignity Health clinics to troubleshoot issues or deliver hardware. Set up docking stations, laptops, desktops, monitors, printers and peripherals at the end users desk. I will also help with receiving purchase requests and deploying hardware and software. I train new contractors on Remedy and hospital procedures like troubleshooting applications, printers and mobile cart issues.

CompuCom/Wells Fargo Group, Miami Florida

Field Analyst System Support, July 2013 – May 2015

Currently maintaining 300+ users for Wells Fargo Group site’s Field Office from Key West to Martin County. Maintaining an IT Support Break fix Workstation, Network Printer and local Printer, reimage Using windows network tools software new system or reimaging to Win7, Win8.0, Win8.1 or Win XP Pro, Support Dell Workstation or Laptop, Lenovo ThinkPad Laptop all Series, support all HP workstations, different laptop series, network/local printers and deployed all asset and disposal and maintained all the disposal system and ran the IMac tool to tracked all the Disposal System.

Atos/Siemens IT Solutions, Miami Florida

Desk site Floor support, January 2013 – July 2013

Currently maintaining 200+ users a Morgan Stanley site

to support workstation and conversion or rollover from win XP to Win7 Professional and support all the Microsoft Office suite App, Bloomberg app, Network printer’s and local printer, Break fix for workstation/Laptop, Support and deploy all the Mobiles Devices Blackberry,Android,etc.

CompuCom/FPL Group, Miami Florida

Field Break fix IT Support Specialist, November 2010 - January 2013

Currently maintaining 200+ users for FPL Group site’s Field Office in Miami from an IT Support Break fix Workstation/Laptop, Network Printer and local Printer, Img new system or reimaging to Win7 or Win XP Pro, Using windows network tools software.

Support Dell Workstation or Laptop, Lenovo ThinkPad Laptop all Series,

Support all HP Printer and Deployed all asset and Disposal and maintained all the

Disposal System and ran the IMac tool to tracked all the Disposal System.

FPL Group Software Support Win7,Win XP Pro, Microsoft Office Professional 2003/2010

Siemens IT Solutions, Miami, Florida

Siemens IT Support Specialist, April 2007- August 2010

Currently maintaining 60+ users for Private Wealth Management in Miami from an IT perspective.

I.T. support for the following accounts:

Morgan Stanley Smith Barney

Xerox account which included all Macys store offices.

Chase Banks in the south Florida area

Full service IT support includes but is not limited to: desktop (hardware & software), server (Unix & Windows), networking, audio/video conferencing equipment, Avaya PBX (phone installation and configuration), Blackberry.

3rd party applications, wiring cross connects and patch panels.

Accountable for ordering computer replacement as well as the testing of new hardware and software applications introduced to the environment.

Consistently work with Market Data companies to install, troubleshoot and support real-time market data systems (Bloomberg/Bridge/Thompson ILX/Reuters).

Support included hardware and software of the following systems:

HP desktop and laptop

IBM Desktop and Laptops

Dell desktop and laptop

Supported the following laser printers:

HP laser printers, both local and networked.

IBM laser printers, both local and networked

During my time with Siemens I achieved Certifications on HP and Dell systems.

Baptist Health South Florida., Miami, Florida

Computer Operator I, August 2006-April 2007

• Extensive working knowledge of the following computer operations tasks: backups, system monitoring, report generation and distribution, creating and updating procedures. Operational and working knowledge with mainstream operating systems and their respective products required. Network knowledge of protocols and design, interfaces, and devices. Strong verbal/written communication skills, documentation and inventory skills, organizational skills, solid analytical skills, ability to follow directions from senior staff members, team player attitude.

Halifax. Corporation, Alexandria, Virginia

Senior Field Support Engineer, July, 2004-April 2006

Provide support to all accounts including FSG Corporate (Macy’s-Bloomingdale), Blockbuster stores, 7-Eleven stores, DHL Corporate, CPQ/South Eastern Freight, Lawyers Accounts

Software / Hardware, Troubleshooting printer, PC, Laptop, TCP/IP/Conflict, Server Conflict

Assurant Group, Miami, FL

Senior Desktop Support & Systems Analyst II, December, 1996 - September, 2003

7+ years supporting and configuring Laptops, Desktops for onsite and offsite use.

Consulting with clients, evaluating, designing and implementing systems as needed on a mixed environment of NetWare 3.12, 5.x Lotus Notes, Windows 95/98/NT/2k/XP, OS/2, UNIX Basic, Novell 4.11 & above, 3270 Emulation, Mainframe, DOS 6.22.

Providing support and managing all aspects of NT 4 and NetWare based networks. (File and Print servers, WINS, DNS, DHCP, LAN/WAN, 3270 bindery emulation and NDS) PDA Synchronization and Support (Palm Devices).

Providing diagnostic support when hardware and software problems are identified on site. Troubleshooting network-related issues (faulty network cards, Jet directs, broadcast storms). Performing backup and restoration of file and print servers for disaster recovery purposes.

Installing, configuring and maintaining an extensive variety of software packages in laptops and desktops for onsite and offsite use.

Participating in the planning, direction and implementation of departmental resources.

Automated software installation and upgrades using Zen Works (Novell).

Technical Experience

Supported Operating Systems

Microsoft Windows XP Professional

Microsoft Vista Enterprise

Microsoft Windows 7 Professional

Microsoft Windows 8.1,10 Professional

Mac OS X Lion 10.7

Windows Phone 7.5, 8

Apple iPhone/iPad iOS 6, 7, 8

Android 4.3, 5.0

BlackBerry

Supported Software

Microsoft Office 2003, 2007, 2010, 2013

Microsoft SharePoint 2007

Microsoft BitLocker

Microsoft Security Essentials 1.0.1961.0

Microsoft Lync 2013

Microsoft Virtual PC

PointSec/Check Point Hard Drive Encryption

McAfee Endpoint Encryption v5, 2, 5, 8

Quest One TPAM 2.5.911.0105

Check Point VPN Client

Cisco AnyConnect VPN Client 3.0.5080

Symantic AntiVirus 11.0.6000.550

Internet Explorer 5.0+

Firefox

Google Chrome

BMC Remedy 7.5.00 Patch 003A

Epicor Clientele HelpDesk 7.3 (CRM)

Serena TeamTrack 6.6

WSUS 3.0 SP1

FileZilla 3.1.0.1

Adobe Illustrator CS4

Adobe Photoshop CS4

Sony Vegas Pro 12.0

Ableton Live Intro 8

Corel Draw 10

Go To Assist

Log Me In

= Team Viewer 11.01

Skills

Active Directory User and Computer Administration – Create/remove user accounts, password resets, create email accounts, unlock BitLocker accounts

SFTP Site Administrator – create user accounts & folders. Provide access and reset passwords.

Hyena – Create/remove user accounts, password resets

Symantec Ghost – Build and take backup images

Hardware

Supported Dell Venue 11 Pro 7130 Tablets

Familiar with Intel and AMD desktop and laptop architectures.

Experienced with Personal Computer peripherals such as scanners, printers, and storage devices.

Van star Corporation, Ft. Lauderdale, FL

Entry Level Systems Analyst, May, 1994 – December 1996

Field Service and Technical support with peripheral devices and printers.

Software installation and diagnostic support when hardware and software problems are identified on site.

Education

Barry University, Miami, FL

NSE-310-CR Network Operating Systems I Course, January, 2002 - March, 2002

Dover Business College, Paramus, NJ

Electronic Technology/ Computer Repair Certification, January, 1991 - December,1993

Perfect Attendance Award

A+ Core Certification

Training: Compaq, Dell, Epson, H/P, IBM, Lexmark, Okidata, Toshiba, Gateway,

HP LJ Basic Hardware Printers

Languages

Fluent in English and Spanish.

References

Available upon request.

Contact this candidate