Manager Project

LEON C. WILSON

312-***-**** • Email:**********@*****.***

SUMMARY

I have over twenty years’ experience in Project development, implementation and network administration. I’ve worked at all levels of IT, including Regional Director, IT Director, Project Manager, Help Desk Manager, purchasing along with technical and application support trainer.

TECHNICAL PROFICIENCY

Operating Systems: Windows 7,8,10, Mac OS X, 2003/2008 Server and Linux Networking Topologies / Protocols: Ethernet, TCP/IP, Apple Talk Hardware: MacBookPro, Dell PowerEdge Servers, Compaq Prolient and Prosignia Servers, Dell Optiplex and Dimension Desktop Systems, HP Printers, DAT Drives, Motherboards, RAM, SSD, NIC, Wireless, Hubs, Cisco Routers, Software Applications: ServiceNow, VersionOne, Microsoft Exchange, WYSE, Citrix, OKTA.O365, ThinkingPhones, Lync, Concur, RSA, Visio, VMWare, Veritas Backup Exec, Office, Norton Anti-Virus Desktop & Corporate Edition, McAfee, MS Voice, Track-IT, Dropchute Enterprise, Laplink, MS Project, Lotus Notes, Lotus Organizer, Frontpage, Adobe Photoshop, Wordpress, Final Cut Pro etc. EXPERIENCE

10/14/2014 – 8/28/2015 Apex/CareerBuilder

Chicago Level 2/3 Global Help Desk Team Lead

Manage 2nd and 3rd level support on a Global Help-desk in an ITIL environment. Responsibilities include, but were not limited to:

• Windows server administration and maintenance

• Active Directory & Group Policy administration and maintenance

• Virtualization administration using VMware & Citrix

• Phone, desk-side and remote user support

• Provide Level 2 & 3 support for OS issues using enterprise ticketing system

• Maintaining internal documentation

• Work closely with Network and Application teams to troubleshoot issues

• Provides technical direction and training to others. 06/12/2012 – 10/10/2014 Insight Global / Dell @ Microsoft Data Center Network Engineer

Contracted as a Network Engineer by Dell, working at the North American Microsoft Datacenter. Provide Network administration, datacenter hardware and software administration, LAN/WAN/VPN administration, VMware administration. Also manage AD/DNS, wireless access and load balancers. Key Contributions:

• Supported 10,000 Dell servers for the Microsoft Bing Search Engine

• Hands-on troubleshooting and configure Windows Servers

• System configuration and testing

• Provided scheduling and reporting through Microsoft Project

• Install server racks, UPS, Drives and cabling

• Project implementation and support

• Configured and supported MS Server 2012

• Provided project management

03/2011- 03/2012 Sentinel Technology, Inc

Team Lead

• Technical support for Tech Coordinators and teachers for over a hundred schools

• Upgrade wireless networks using Cisco products as part of Chicago Public Schools E-Rate program

• Configure Cisco routers and switches using SecureCRT and TFTP server

• Configure wireless devices (SmartPhones, iPads, and Laptops etc.) to new network

• Configured and supported routers from the command center

• Work directly with users, administrators and management team 01/04- 03/2011 Accutron Systems, Inc / Village of Maywood, Maywood IL Network Administrator

• Configured and administrated Windows 2008 server

• Configured Active Directory and setup group policies for new users

• Used VMWare to test servers and other software

• Responsible for managing LAN / WAN / WLAN support and communication

• Provided application support for MS Exchange 2007 users

• Installed and administrate SharePoint 2007 from the command center

• Provided a backup solution using Veritas software

• Established Help Desk strategies based on support needs

• Wireless networks implementation

• Setup and demo Smartphone’s

• Maintained 24/7 support line

• Manage field support staff

• Provided Security to database and accounting directories

• Responsible for purchasing all hardware and software 01/99-01/04 Moran & Co. /RMK Management, Chicago, IL IT Director

• I achieved substantial monetary savings by designing and implementing an email structure and strategy that helped to manage ideas and create an environment for product development

• Based in Chicago, responsible for enterprise network management, development and implementation of all the North America offices

• Provided leadership and direction for eight members IT staff that I hired

• Managed Servers, Cisco routers, Switches, Frame Relay, DSL, and T1 lines from data center

• Created training manuals, trained staff in use of software and provided technical support

• Set long-tem strategies

• Help design and build offsite command center

04/97-01/99 Clear Channel Communication, Inc

IT Manager

• Managed local IT staff

• Administrate NT servers

• Responsible for the purchasing process, that included but not limited to evaluating and purchasing hardware and software for 800 radio stations, 28 television stations and 43 outdoor advertising companies.

• Maintained Purchasing Database

• Part of a 27-city server rollout

• Setup and administrated 23 Windows servers

03/96-04/97 Ernst & Young LLP

Field Service Technician

• Provide support for end users in-house and around the world

• Resolved issues with Windows NT, Windows, MSOffice and Lotus Notes

• Ordered and repaired hardware

• Setup user accounts and provided support for Lotus Notes

• Trained staff on desktop applications and laptops EDUCATION

Preparing for CCNA

Associates Degree in Applied Science, DeVry University Two years completed in Technical Management, DeVry University Certificate in Administrating MS Windows Server

Certificate in Supporting Windows Server Technologies Certificate in Supporting Windows Server Enterprise Certificate in Exchange Server Implementation

Certificate in Exchange Server Administration

Certificate in Administrating SQL Server Database

Certificate in Cisco Router

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