Administrative Assistant Customer Service

Nancy Hollister

************@*****.*** **** Orchard Lane, Rockford, IL 61101 815-***-****

PROFESSIONAL SUMMARY

Administrative Assistant/Office Management experience working in a fast paced professional environment demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interaction with individuals at all levels. Detail-orientated and resourceful in completing projects; able to multi-task effectively.

PROFESIONAL EXPERIENCE

Administrative Assistant

Establish, maintain, and update files, and routine analyses and calculations in the processing of data for recurring internal reports

Entered all new home listings, as well as updating all sold properties

Scheduling of all appointments for Owner/Administrator

Developed Marketing for Home listings and Responsible for Proofing all Ads previous to printing

Office Management

Compose and distribute inter-departmental memorandums(e-mail, documentary and voice)

Responsible for all office equipment, and coordinating repairs for any malfunctioning equipment

Ordered all office supplies and responsible for inventory control

Handled all Company Book keeping ( Accounts Payables, and Accounts Receivables)

In Charge of payroll and Commission checks

Customer Service and Reception

Handles calls and promptly forwards them to appropriate person

Maintained all company files, and invoices

Exceptional interaction with Clients and Customers while maintaining confidentiality in all aspects on the firms

dealings

EMPLOYMENT HISTORY

Assistant to the Realtor BHHS Crosby Starck Real Estate – Rockford, IL 4/2011 – 8/2015

Administrative Assistant/ Office Manager RE/MAX Property Source – Rockford, IL 6/1996 – 4/2011

Administrative Assistant / Bookkeeper Bank One – Rockford, IL 9/1990 – 6/1996

Education/Computer Skills

High School Diploma, Savanna Community High School – Savanna, IL

Rock Valley College – Rockford, IL – Computer Science Curriculum

QuickBooks Pro 2014, Microsoft Office, Word, and Excel, Microsoft Publish, Adobe Page Maker 6.5 Plus

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