Management Manager

SHATEYA JAMES

**** *** **** ***, ** *****

Cell: 347-***-**** *********@*****.*** www.linkedin.com/in/shateyaj SUMMARY OF QUALIFICATIONS

A recent college graduate who has a passion for technology. Experience in troubleshooting and maintaining both PC’s and Mac OS X. Major Strengths include Tech Support and training. A team player, with outstanding ability to communicate effectively with internal and external clients. Can manage, troubleshoot and secure network connections and wireless connections. CompTIA A+ certified. Key technical skills include:

Networking-Active Directory fundamentals; DHCP and DNS Server; Group Policy management fundamentals; 802.111/PAN/LAN/ design, configuration, and troubleshooting; remote desktop assistance; VPN, PAT and VLAN configuration, TCP/IP Suite

Software-Windows 7,8; Mac OS X; windows image deployment through PXE; Android OS & Apple iOS; MS Office 2010/2013; Google apps; MS server 2012 R2; VMware Workstation; Cisco Meraki Mobile device management

Hardware- Data encryption, backup, recovery, cleanups, and images; mobile device troubleshooting; PC/laptop maintenance; printer troubleshooting; networking cable management

Testing equipment- Optical Time Domain Reflectometer (OTDR), FLUKE NETWORKS OptiView XG – Network Analysis Tablet

PROFESSIONAL EXPERIENCE

Network Operation Aide Intern June 2014 – Sept 2015 MTA NYCTA, New York, NY

Installed, activated, maintained and troubleshot Local Area Networks, Wide Area Networks with data communications Equipment. Installed fiber optic cables for inter device connectivity

Provided support to clients by prioritizing the ticket based on urgency and troubleshot using device manager

Worked with outside contractors, troubleshoot 50 micron fiber, using fluke OTDR test equipment

Utilized network maintenance application using Open Network Management systems to gain a basic understanding of network management and to analyze network

Provided remote desktop assistance to users. Tested and troubleshot Ethernet private line circuit

Utilized remedy ticket system and IBM ticket systems to update tickets and refer information to proper groups inside the network operation center

ACCOMPLISHMENTS: Gained experience in working in fast paced environment and time management Data Analysis Support Aide Intern June 2014-Sept 2014 MTA NYCTA Bus Depot, New York, NY

Performed a wide range of clerical, secretarial and general office duties including those of a confidential nature

Used Excel PivotTables and Pivot Charts to do special projects such as data trends

Completed various tasks from bus depot employees in order requested and file documentation

Worked with supervisor and manager on learning budget analysis

Employed Oracle database to manage various information and procedures used for professional documentation for bus depot employees

EDUCATION

Per Scholas, Bronx, NY January 2016

Computer Technician Training- A comprehensive IT curriculum incorporating a combination of formal instruction and hand-on activities in a real world working environment York College--University of New York, Jamaica, NY Aug 2010-May 2015 Bachelor’s Degree, Information System Management

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