Customer Service Manager
Resume:
Morton Grove, IL *****
*************@*****.***
Anthony Capicchioni
Objective
To obtain an entry-level position within technology in order to help an organization reach their goals and objectives.
Experience
November 2012- Present Home Depot Glenview, IL
Department Supervisor
Manage and maintain the Lumber and Building department.
Manage a crew consisting of 6 Associates.
Manage procurement of materials needed to maintain availability.
Customer Service.
Guild and train associates to strive to advance their careers.
May 2012- September 2013 Amms Limousine Co. Glenview, IL
Dispatcher/Driver
Dispatch drivers to Various locations, Pick up and drop off clients. Transport the customers to and from the airport. Maintain vehicle readiness.
March 2012- May 2012 Iron Mountain/ Randstad Addison, IL
Material Handler
Train and supervise new employees in the warehouse.
Monitor and maintain quality assurance.
Consistently meet daily quota for handling of sensitive documents to be stored, destroyed or retrieved.
This position is a temp to hire with a staffing company.
Oct. 2011-Jan. 2012 Lawson Product/ Randstad Des Plaines, IL
Material Handler
Moved material, Maintained High Efficiency Numbers, Maintained Shipping and Receiving Documents
Loaded and unloaded vehicles
This position was a Temporary assignment with a Staffing Company
2010-2011 Ward Truckload Express Altoona Pa.
Driver Manager/Customer Service
Assigned Drivers Loads, Maintained Safety updates, Routed Drivers
Expedited documentation, Counsel Drivers, Managed Vehicle Maintenance Records
Maintained High Efficiency, Stay Below Budget
2008-2010 Blackhorse Carriers Frederick Md.
Driver/Dispatcher/Customer Service Manager
Managed multiple Drivers, High Efficiency Numbers
Received company’s highest Transportation award two years in a row.
2004-2008 Performance Food Group New Windsor Md. .
Driver/Dispatcher/Customer Service Manager
Managed multiple Drivers, High Efficiency Numbers
Received company’s highest Transportation award two years in a row.
Developed Excellence in Driver’s training course Developed Excellence in 2007-2008
1997-2004 Jevic Transportation Delanco NJ.
Driver/Dispatcher/Customer Service Manager
Managed multiple Drivers, High Efficiency Numbers
Received Multiple Awards for Excellence, Maintained Vehicle Maintenance reports, Trained New Hires, Safety Instructor.
Developed Excellence in Driver’s training course Driver’s training courses in addition to Installing Driver Efficiency Policies
Smith Safe Driver Instructor, Safety Manager.
Education
2012- Current ITT-Technical Institute Arlington Heights,IL
Associate of Applied Science Degree, March 2016
Major: Network System Administration
Skills:
Accreditations
Hobbies:
Microsoft Word and Excel.
Cisco Networking
Linux Networking
Physical Networking
Database Concepts
Introduction to Programing
Forklift Certified
Multiple State Defensive Driver Training Certifications, Multiple Excellence Awards
Affiliation with Knights of Columbus
Board member for AYSO
Coach Youth Soccer
I enjoy Camping, Boating, Tennis, Golfing, Baseball, Football etc. Spending time with Family and friends
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