Customer Service Technical Support

Summary

Excellent troubleshooting skills.

Excellent communication and customer service skills

Detail oriented

Logistics management

Strong communication skills, both written and verbal.

Strong PC skills in a windows environment.

Strong Mobile phone skills in an Android environment

Experience

Samsung Telecom, Plano, TX

Executive Customer Relations July 2012 – Present

Provide excellent customer service to VIP clients; also business travel to carrier’s sites like AT&T and Verizon call centers throughout USA to provide technical support, display product demonstrations, and evaluate day to day processes.

Troubleshoots problems with Mobile systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required

Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires

Troubleshoot home and business networks

Acts as a technical resource in assisting remote users to resolve problems with equipment and data

Expertise in troubleshooting to describe common networking and application protocols

Manage and troubleshoot Samsung security applications, including Knox and my Knox for business users

Manage UPS logistics

Monitor and report Samsung device inventory

T-Mobile, Frisco, TX

Senior Technical Support Representative 2008 -2012

Assist customers in resolving technical issues.

Handled 25 – 30 calls daily.

Consistently met all metrics including call handle time, and call resolution

Maintained high customer satisfaction reviews monthly

Consistently received performance based quarterly bonus

Monitor network and report spikes, outages, and data throttling

Troubleshooting mobile software expert including Windows, Android, and Apple IOS

Bank of America, Richardson, TX

Home and Business Loan Consultant 2008

Assist clients with home and small business loans

Handled large amounts of calls daily

Provided sound judgments for equity and refinance options

Managed and filed important loan documents daily

Maintained great quality assurance scores

AT&T, Richardson, Texas

Customer Service Representative 2007-2008

Assist customers with troubleshooting and billing questions.

Handled 25 – 30 calls daily.

Knowledgeable in all mobile and computer operating systems

Lead team in lowest call backs from customers

Conn’s Electronics & Appliances, Dallas, Texas 2006-2007

Sales Consultant

Provided customer service and financing advice.

Consistently met monthly sales goals

Earned salesman of the month award

Trained in advance sales techniques

Education

Eastfield College, Mesquite, Texas, 2009

Contact this candidate