Customer Service Representative
Resume:
CRISTOPHER A. RAMIREZ
Block ** Lot ** Genesis Street,
Cielito Homes Subdivision, Caloocan City Philippines
******************@*****.***
OBJECTIVES:
To be part of a reputable organization that allow me to enhance my talent, and be able to develop my skills and knowledge.
TECHNICAL SKILLS:
Knowledgeable in:
Computer Troubleshooting Networking
Software Applications
Microsoft Office
Installing and Formatting of Operation System (such as Windows and Linux)
RELEVANT WORK EXPERIENCE:
Sales Associate, Retail
Glitter Shine Store
2010 to date
The Results Company
Eastwood City, Libis
Customer Service Representative
January 2014 to March 2015
TeleTech
Robinson’s Novaliches, Quezon City
Customer Service Representative
May 2015 up to Present
SEMINAR ATTENDED:
Y4IT Seminar at UP (University of the Philippines) Theater Center
8Layer Seminar about KahelOS and Linux at Ortgias, Shaw Blvd.
SPECIAL AWARDS:
Certificate for SAP Business One
8Layer KahelOS and Linux Certification
Certified Customer Service Representative for MoneyGram
RESPONSIBILITIES FOR SALES ASSOCIATE:
Greets and assists customers
Performs cash drawer balancing at beginning and end of shift: money count and reconciliation, charge and sales slips inventory, etc.
Encourages customers to take advantage of special promos or specials
Provides product advice to customers, when requested
Watches for and recognizes signs of security risks and possible theft and appropriate manner to prevent or handle such situations
Handles/resolves customer complaints and make sure that these are immediately acted upon.
Ensures that after-sales service is properly implemented to maintain high standard of customer service.
EDUCATION:
Elementary: Cielito Zamora Memorial School 2005
High school: Cielito Zamora High School Annex I 2009
College: Bachelor of Science in Information and Technology
Our Lady of Fatima University 2013
REFERENCES:
Mr. Emmanuel C. Andrade
Employee
BCF Pasong Tamo Makati
871-9223
Cristina C. Santos
SA III
Commission on Audit Commonwealth
Ph: 931-38-15
Mrs. Kim Chua
IT Faculty Head
Our Lady of Fatima University
Ph: 421-9188
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