Customer Service Assistant
Resume:
Kirsten Song
*******.*.****@*****.***
Profile
-A self-motivated, passionate individual with excellent work ethics, seeking a great work experience, readily establishes positive relationship with co-workers. Excels in multi-tasking and prioritizing work assignment.
- Seeking a professional career within the administrative, customer services field.
- Willing to further education to fulfill requirements for advancement.
QUALIFICATIONS
- Proficient computer skills, including Microsoft Office Specialists; 62WPM 100%
- Level C of CPR and WHIMIS certificate
- Extensive knowledge of Medical Anatomy and Terminology, Medical transcription, CUSTOMER SERVICE Management, able to direct other people.
- Very punctual and accurate with my responsibilities.
EDUCATION
-Medical Office Assistant Diploma Program
Reeves College City Centre Campus 2013
Edmonton, AB
PRACTICUM Health Records, University of Alberta Hospital
Edmonton, AB
- Medical Nursing Assistant
Noo-Ri-Ma-Ru Oriental Medicine Clinic 2011
Seoul, Korea
EXPERIENCES
Assistant Manager at David's Tea March – Current
- Full Time Assistant Manager (until November)
- Managing, coaching staffs and follow ups with improvements.
- Train staff for their needs and their developments such as, Customer service, knowledge about teas, drinks and many others.- Writing documents related sales, labors and many others through MS words, outlook and excels.
Shift Supervisor Starbucks, Edmonton July 14 - February 15
- Full Time Shift Supervisor
- Manage GFS/Seattle(main) Orders, Breaks Management, with Cleaning
- Manage Inventories and ensure the excellent customer services and satisfaction.
Supervisor Bear Mountain, Edmonton Febuary 12
- Part-Time Supervisor
- Manage Inventories and Ensure the excellent customer services and satisfaction.
- Trains staff with their knowledge about the drinks and their duties within the store on going, also training for the best customer services.
- Writing down every closing or opening with about at till and deal with deposits and changes
Patient Coordinator Acupuncture Life, Edmonton 2012-14
- Full Time Patient Coordinator and receptionist
- Manage patients' records and prepare patients for treatments.
-Listen for their needs and carefully pay attention for their symptoms and pass it on to doctors.
Medical Office Assistant Noo-Ri-Ma-Ru Oriental Medicine Clinic, Seoul 2011
- Full Time Medical Office Assistant and Students
- Education the patients and caregivers about diseases, symptoms, medications and treatment plans.
VOLUNTEER EXPERIENCE
Young Adult Leadership 2015-Current
Review with monthly conference and discuss with other leaders and get more ideas.
Event planning with different events within the program and system.
Sunday School Teacher 2009-Current
o Worship Leader
o Bible Studies - prepare bible study objects and prepare next events within the Missionary
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