Customer Service Information Technology

IAN GENUS

**** *. *********** ****** *******, FL 33025 954-***-**** ********@*******.***

PROFESSIONAL SUMMARY

Self-motivated, communicative, office and field oriented team player, displaying independence in thought, yet holding employer and client needs paramount; A multitasking, hardworking, self-starter who can prioritize to meet deadlines.

INFORMATION TECHNOLOGY EXPERIENCE

Desktop Support Specialist

Barry University, Miami Shores, FL Sept. 2007 - Present

Provides excellent technical support to faculty, staff and students on campus and to satellite campuses including imaging PC’s and laptops, troubleshooting and repairing all hardware or software issues.

Respond quickly to troubleshooting campus network connectivity issues ensuring client satisfaction.

Maintain departmental inventory for all computers, tablets and printers ensuring accurate accountability for products.

Provide technical support and troubleshoot issues for all Mac users on campus.

Network Manager

F.R. Aleman & Associates, Miami, FL Jan. 2004 – Sept. 2007

Administered, optimized and supported internal LAN/WAN infrastructure consisting of Windows 2000 Active Directory and approximately 65 Windows 2000, XP Professional and Vista desktops.

Researched, recommended and implemented new hardware and software into the environment to increase efficiency.

Monitored and supported internal network security, including adding/deleting users and shared permission.

Analyzed and resolved network and server connectivity issues.

Administered backup/recovery solution using Comvault Galaxy backup software.

Computer Technician

AAA Onsite, Miramar, FL Mar. 2003 – Jan. 2005

Provided on call services for business and home PCs, laptops, printers, network repair, and hardware/software support.

Resolved Windows issues by utilizing diagnostic software and/or re-imaging hard drive.

Recovered lost data due to operating system failure.

Built numerous custom PC’s for clients.

Set up multi-node wired and wireless networks and configured WEP. Cat 5 Cabling.

PROFESSIONAL WORK EXPERIENCE

Assembler

Motorola, Plantation, FL June 1999 – Aug. 2000

Assembled various models of mobile two-way radios on an assembly line that produced 800 units daily.

Ensured product effectiveness on mobile radio line by using computerized testing stations.

Ran solder screens to lay solder on circuit boards and used a soldering iron to repair malfunctioning equipment.

Customer Service Representative

Converges, Fort Lauderdale, FL May 1998 – June 1999

Analyzed the needs of the customers, informed them of various long distance plans available and ensured that they selected the one that best suits their personal needs.

Always met and exceeded sales quota.

Crew Chief

United States Air Force, Grand Forks, ND Nov. 1993 – Nov. 1997

Maintained, repaired, and inspected U.S Air Force cargo aircraft.

Was responsible for launch, recovery and overall appearance of the aircraft.

Conducted all weekly, bi-weekly, and monthly inspections.

Trained and managed Crew Chiefs on all 3 level responsibilities.

Awarded various medals and letters of recognition for outstanding service.

EDUCATION

Barry University - Miami, FL B.S. Information Technology Aug. 2013 – July. 2015

Florida Career College - Pembroke Pines, FL A.S. Computer Network Engineering

Aug. 2000 – June 2002

TECHNICAL PROFICIENCIES & CERTIFICATIONS

Operating Systems & Platforms:

Mac OS 10.5-10.9, MS Windows /98/ME/XP/Vista/7/8, MS Windows NT Server

Software:

Microsoft Office 2013(Word, Excel, PowerPoint), Corel Word Perfect, Open Office, Adobe Acrobat

PcAnywhere, Outlook, Symantec Ghost, Norton Enterprise Antivirus, Team Viewer

Hardware:

Installation / configuration of: printers, plotters, scanners, DVD-RW, memory, sound cards, video cards, motherboards, hard drives, processors, Zip drives, tape drives, CCTV Systems

Networking:

Network Cards, Router, Switches, Cabling (twisted pairs), Network Monitor, Task Manager, TCP/IP, DNS, DHCP, Wireless

Web Browsers:

Internet Explorer, Safari, Foxfire, Chrome

Certifications:

Testout Security Pro

Testout Network Pro

Apple Certified Support Professional 10.5

A+ Certification 2000

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