Customer Service Technical Support

SUMMARY OF QUALIFICATIONS:

Network Tech.,Superviser, Six Sigma Yellow Badge(Quality)

* *** **** **** ********** in a call center environment. Experience using incident tracking systems.

** *** **/*otebook support.(building,repairing,and upgrading)2.5 yrs VMware experience.

Expert in Windows XP(5+Yrs.), Skilled in Window 7 and migatiton to it(18 mo.)

Proficient in Microsoft Office, SOX, PCI 3.0. NIST, SP800 and PLAW compliance.

CompTIA A+ certification (#COMP001004125215), Mcp Win 95, Driver License(CDL) Class A

Excellent customer service and communication skills. Strong general technical foundation.

Professional Experience:

Aug 2012-Present- Network and PC Consulting Robert Half International

Consulting Businesses on Networking,WindowsXP/7support,and Migration Projects.

Mar 2012-Aug 2012- Network and PC Consulting Geeks On Site

Consulting Customers and Businesses on Networking,WindowsXP/7support, Migration to Window 7from any platform,Virus elimination, Registry repair, PC/ Notebook repair and upgrade.

2008-2009

Mar 2008-Mar 2009-Systems Agent AT&T Inc,

Technical support for AT&T systems applications, Uverse, Tech. in field support.

2006-2008

Mar 2006-Jan2008-Systems Analyst Motorola Inc.

Technical support for Windows(XP,2003 Server) and Unix Aix systems, Migration to PC based Oracle 10.4 and Databases, SQL qurey, Zebra printers and assembly line support(300+ PC’s H/W-S/W support). Quality Control.

2005-2005

Nov 2005-Dec2005-Level II Computer Technician Bell Helicopter

Refresh desktop(10000+ PC’s at 8 sites in DFW) Windows and Unix systems, diagnose and repair PCs

2003-2005

Mar 2003-Feb 2005 Lead Fueler Air BP N.A.

Dispatch/Supervise Fuelers at DFW Airport

2000-2002

Apr 2000-May 2002 Sr Customer Service Spec. Sprint PCS

Customer Service, Employee Accounts, Mentor new CSR’s

1997-2000

Mar 1997-Apr 2000 Tanker Transport Driver Andrews Transport Inc.

Deliver fuel, and Chemicals, Dispatcher(Supervisor), Trainer

1994-1997

Jun 1994-Mar 1997 Advantage Product Tech Rep AST Research Inc.

Technical support, Customer service, Custom PC and Server builds, Warranty support, Manufacturing, Quality control, Final inspection

1975-1994 United States Air Force

Dec 1975-Jun 1994 Airlift Control Element Loadmaster

Traveled World Wide, Providing Air Field Command and Control for DOD Operations. C-130E/H Chief/ALCE Loadmaster with 3300 flight hours.

Education:

ATI Training Center, Hurst, Tx (IT Professional Course, Sep 2002-Nov 2003)

TCC Fort Worth,Tx(AAS in Security Adminstration, Aug 2013-Dec 2015)

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