Customer Service Technician

Objective

To have a job that would enable me to use my education, talents and skills as well as contribute to the organization’s goals which would ultimately provide excellent opportunities for career advancement and personal growth.

Qualifications

oEffective troubleshooting and problem solving skills that apply to technical and non-technical issues

oCustomer service oriented, pleasant and approachable

oStrong analytical and problem solving skills

oCommunicate effectively with both technical and non-technical people

oPossess excellent work ethic

oHard working, persistent with good organizational abilities

Skills

Software

oO/S: MS Windows(9X/2000/XP/Windows 7/Windows 8), UNIX/Linux, Mac

oApplications: Microsoft Office Suite, Visio, Adobe Acrobat, EditPlus, Multisim, Ultiboard, Autocad, SSH Secure Shell, Wireshark, Blackberry Manager, Timeclock, Microsoft Lync, MV90, Primeread, Frontrange HEAT, Active Directory, Meter Cat, Meter Mate, Energy Profiler, LPSS, CC&B and many others.

oDatabase: Oracle, Access, SQL, ODBC connections

oRemote Assistance

Languages

oHTML, JavaScript, VB.Net, C, C++, Java, SQL, Visual Basic, XML, JSP, PHP, Oracle, MySQL, SQL Plus, Java Servlets using Tomcat and IPhone Application Development

Networking

oLAN, telecommunications concepts (TCP/IP Protocols)

oSetup home Ethernet network of 5 computers running windows 9X/2000/XP using a 4 port router and 8 port hub

oSetup and configured firewall to protect users and computers on home network

oSetup 2.4 GHZ and 5 GHZ wireless networks with Wireless Encryption Protocol (WEP)

oSetup network printers

Hardware

oAble to set up, build and configure hardware, software, and peripherals

oSkilled in trimming, soldering, and drilling

oEffective troubleshooting and problem solving capabilities to resolve technical issues

Transferable Soft Skills

• Customer Service

• Attention to Detail

• Time Management

• Analytical Skills

• Meeting Deadlines

• Critical Thinking

• Taking Initiative

• Problem Solving

• Flexibility

• Presentation Skills

• Leadership Skills

• Organization Skills

• Communication

• Teamwork

• Punctual

Education

Computer Engineering Technology CO-OP Program

Sep.2008 – Jun.2012

Sheridan College Davis Campus

oObtained Computer Engineering Technology Diploma

oSuccessfully completed three Co-op work terms

Ontario Secondary School Diploma

Sep.2003 – Jun.2007

St. Marguerite D’youville

oObtained OSSD

oWon Gold medal for Office Suite in the Canada Skills Competition

Experience

MV-90 Technician

May 2015 – Feb 2016

Enersource Hydro Mississauga

oDaily monitoring, reporting and alerts of all major Grid Supply Points

oConfiguration of Analog and IP based meters

oMaintain the operation of meter data acquisition, validation, editing and estimating of interval data including interval-metered retail customers, wholesale, embedded generators and embedded wholesale customers

oLiaise with external service providers and provide guidance to field crews to troubleshoot meters Analyze, test, and conduct technical diagnosis of potentially faulty electronic meters utilizing the Meter Manufacturer's software and recommend solutions.

oAssess and conduct diagnosis of meters, meter events and meter installations for problems that may affect billing integrity

oDevelop, maintain, update and complete reports, work procedures, records and documentation

Client Services Technician

Jan.2012 – May 2015

Enersource Hydro Mississauga

oDesign, Execute and Administer the HEAT Service Desk Application

oExecution, Training and Administration of Microsoft Lync for Enersource

oImaged and deployed many computers with various applications and user setups

oConfigured and managed IP Phones

oSetup, configure and maintain IT infrastructure

oConfiguration and Setup on new location (Installed Access Points, Assisted with Network Cabling and testing, transfer and setup of PC’s at the new building)

oTroubleshoot and resolve networking problems

oSwitch configuration, patched and tested analog and Ethernet lines

VoIP Engineer CO-OP

Jan.2010 – Apr.2010

Comwave Telecom

oAdded, deleted and altered local and long distance phone numbers

oSaved all telephone numbers into Comwaves database

oUsing SSH I configured each number to their corresponding VoIP provider

Computer Technician CO-OP

Sep.2009 – Dec.2009

City of Mississauga Transportation and Works Department

oWorked in a helpdesk environment

oImaged and deployed many computers

oArranged meetings with users to setup their new pc’s and/or fix any other technical inquires

oHardware Installation

oConfigured network clocks

References Available Upon Request

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