Technical Support Engineer
Resume:
ROMASANTA, BERNARDP.
**-**-************., ****.******* SORA QUEZON CITY
:***************@*****.***
:**************@*****.***
Objective: I am looking for the job of a technical support engineer in a firm of repute to showcase my skills of evaluating workload with the ability of computer system in order to establish the practicability of expanding or developing newer technical processes. ProfessionalSkills:
• Hands on experience in PC troubleshooting, assembly, configuration, cloning and basic networking.
• Adept at performing in a fast paced technical environment.
• Strong problem solving and troubleshooting skills. Work Experience:
GeneraliPhilippines
Gercon Plaza Building, 7901 Makati Avenue,
Makati City 1227 Philippines
Technical Support Engineer (March 2012 – September 2013) Desktop Support Specialist (September 2013 – July 2014) Team Leader (July 2014 - present)
• Handle support requests and incidents generated in a dynamic and complex technology environment. With the option for remote and on-site support, and service into office environments to support desktop, printer, laptop and other peripheral equipment.
• Compiles monthly reports for team assignments and attendance, communicate from upper management to team members and delegate some responsibilities to other capable team members.
• Provide necessary business information, initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel and ensure deliverables are prepared to satisfy the project requirements and client's need.
iPlus INTELLIGENT NETWORK INC. (subsidiary of ePLDT) 2F Bldg.6, 951 B. High St. Bonifacio Global City, Taguig August 16, 2010 – March 9, 2012
Technical Support (Email Handler)
• Providing prompt & effective customer/technical support to the clients (residential and corporate) of PLDTCompany.
TechnicalSkills:
• Languages: C, HTML,Visual Basic,
• Operating Systems: WindowsXP to 10
• Software: Windows XP to 10, MS office, Visual Studio, MS ExpressionWeb, PacketTracer,GNS3
• Hardware: Desktop, printer, laptop and other peripheral equipment support Education:
B.S. in Computer Engineering, June 2005 – May 2010 Polytechnic University of the Philippines
College of Engineering, Pureza St., Sta. Mesa, Manila CLASS VALEDICTORIAN, April 2005
Matalaba National High School
Matalaba, Sta. Cruz,Marinduque
CLASS VALEDICTORIAN, March 2001
Buyabod Elementary School
Buyabod,Sta.Cruz, Marinduque
CharacterReferences:
Ms.ABgailBallesteros-Belandres
Business Analyst PHIT, Sunlife of Canada Philippines Inc.
Ms.MichelleL.Santos
Customer Satisfaction & Interface Mgt (PLDT)
•:(02)731-3617
Mr.MarvinC.Lopez
Manager-Technology Information Management (Generali Philippines)
•:(02)885-4237
Mr.Walter Navarro
Supervisor-Technology Information Management (Generali Philippines)
Contact this candidate