IT Tech
Resume:
P.O.B. ****
New City, NY *****
Phone 845-***-****
E-mail **********@*****.***
PETER MILSHTEIN
Objective
Education
To obtain a position that utilizes my project management skills with timely project assessments and co-worker motivation in relation to the Information Technology Field
Sept. 1990 – 1993 State University of New York Suffern, NY
Data Processing – Computer Operations A.S.
Skills
Hardware/Software: PC compatibles, Apple
Novell 2.x - 5.x, Etherseries 2.x, Windows Server NT, 2K, 2003 & 2008; Compaq Proliant Servers, Dell Servers, HP Servers, Ciara Servers. Desktops, Windows 2K/XP Pro, MS-DOS, Symantec Ghost, Power Quest, Blackberry, Symantec Norton Anti Virus, Lotus SmartSuite, Lotus Notes, PerfectOffice, Microsoft Office suites, dBase 3-5, Windows NT 3.x – 4.x, Windows 2000 & XP, Windows 7 & 8, SMS, MSExchange 5.5 & 2000. Visual Basic
Professional experience
* see notes
Feb. 2000 – Present M & M Consulting, LLC Clarkstown, NY
Manager/Partner
train and support other techs in hardware break/fix on PCs and software troubleshooting in a Windows environment;
monitor job board, schedule and respond to service calls, via in-house tracking and Outlook Calendar;
install, upgrade and troubleshoot issues on desktops, laptops and printers (driver issues, virus issues, BSOD and OS re-installs);
software support by installation and configuration to business and residential customers (Windows XP, Windows 7, Microsoft Office and various Anti-virus programs);
network setup and troubleshooting for home offices and small businesses (setting up router, wireless routers and switches)
provide in-store support for retail businesses (POS Systems and Traffic Counters)
provide admin support by adding, editing and removing accounts thru active directory and MS Exchange;
management and hands-on installing, upgrading and troubleshooting software on desktops and servers;
taking care of the day-to-day operations and supervising employees of the IT department and the company;
finding new clients, working on advertising campaigns (working on ads, flyers and verbal advertising. Making sure the ads are published correctly) and managing accounting records;
working on making the company up-to-date with the software and compatible hardware that meets and/or exceeds current professional standards;
verified that the employees were up-to-date on their knowledge base of the updated software and hardware. Also making sure that my clients are using up-to-date software and hardware to keep up with today’s technology;
install, upgrade and troubleshoot software and hardware on desktops, laptops and servers (sometimes thru SMS);
provide admin support by adding, editing and removing accounts thru active directory and MS Exchange;
manage department wide and/or company wide software and/or hardware rollouts. Re-imaging computers when needed;
working with Windows 95/98, Windows NT, Windows 2K/XP and Windows 7 workstations on Windows NT, Windows 2000 and Windows 2003 networks (by mapping drives to appropriate areas, checking IDs and Passwords, configuring windows and applications, configuring servers, and hubs).
providing hardware support for Ciara Servers in various data centers.
Oct. 2008 – Dec. 2011 Consult A Pro, Inc New City, NY
Senior Lead Tech
train and support other techs in hardware break/fix on PCs and software troubleshooting in a Windows environment;
monitor job board, schedule and respond to service calls, via in-house tracking and Outlook Calendar;
install, upgrade and troubleshoot issues on desktops, laptops and printers (driver issues, virus issues, BSOD and OS re-installs);
software support by installation and configuration to business and residential customers (Windows XP, Windows 7, Microsoft Office and various Anti-virus programs);
network setup and troubleshooting for home offices and small businesses (setting up router, wireless routers and switches)
provide in-store support for retail businesses (POS Systems and Traffic Counters)
.
Jan. 2007 – Jun. 2008 SAC Capital Advisors Stamford, CT
Trade Floor Support/Consultant
management and responsibilities of installing, upgrading and troubleshooting software on desktops, laptops and Hyperblades;
lead role in rolling out of Windows XP (companywide);
provide desktop and remote support to Traders
re-imaging computers and laptops when needed (via Ghost);
replace defective hardware when needed on desktops, laptops and servers;
troubleshooting problems with the rollout;
working with the in-house staff to make sure the fixes are implemented;
provide admin support by adding, editing and removing accounts thru active directory and MS Exchange;
upgrade and troubleshoot Market Data Applications and offer trade floor support for the end users. i.e. Reuters, Bloomberg, X-Trader and Neovest;
provide support for the Disaster Recovery Site (help building PCs, add/remove users, monitor PCs, and upgrade software when needed).
Jun. 2000 – Sep. 2001 printCafe, Inc Norwalk, CT
Network Administrator
install, upgrade and troubleshoot software and hardware on desktops, laptops and servers;
manage the PBX server and check wiring connections;
roll out new software packages;
re-image computers when needed;
provide tech support to end users on the phone and in person.
working with Windows 95/98, Windows NT and Windows 2K workstations on Windows NT networks (by mapping drives to appropriate areas, checking IDs and Passwords, configuring windows and applications, configuring servers, creating VPNs, CISCO routers and hubs);
write custom scripts for network applications (VB);
taking care of the day-to-day operations of the IT department.
Dec. 1998 – Dec. 2001 RHIC Stamford, CT
Consultant
management and hands-on installing, upgrading and troubleshooting software on desktops and servers;
deployment and rollout of new hardware and software packages;
working with Windows95, Windows98 and WindowsNT workstation on Novell, Windows 2K and Windows NT networks (by mapping drives to appropriate areas, checking IDs and Passwords, configuring windows and applications.)
Notes
Certifications - Windows 98 System Administrator, TCP/IP System Administrator, Mac System Administrator, Windows NT Administrator, Office 2000 Specialist, Network Specialist, PC Tech+, Windows XP Desktop Administration, Computer Fundamentals (Win XP), Information Technology Terminology, Technical Help Desk (Microsoft), HP APS (commercial desktop, workstations and notebooks).
Companies worked at : SAC Capital, LLC., PepsiCo., American Express, IBM, KPMG Peat Marwick LLP, Union Carbine, Hoffman LaRoche Pharmaceuticals, Blue Cross Blue Shield of Newark, Empire Blue Cross Blue Shield, Bank of New York, Pitney Bowes, Lever Brothers, Panasonic, Prudential Insurance, Guardian Life Insurance Co., Swiss Re/Life Re., J & H Marsh & McLennan, Orange and Rockland Utilities, EMC, Ciara
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