Technical Support Service

Mar Niño Villar Ilagan

L** Blk** Greenland Newtown Subd.,

Nevada St., Ph. II, Ampid, San Mateo, Rizal

Contact Numbers: 093*-*******

OBJECTIVES : To achieve training and technical experience in the field, specifically in line with computer applications. To be a part of the growing Industry, and to share my knowledge and ideas in my field of expertise.

WORK EXPERIENCES

Sutherland Philippines, P. Tuazon corner 7th Ave. Brgy Socorro, Quezon City

Level 3 Technical Support

Assist by Aol

Virus Removal, Internet connection, Out-of-warranty support

January 04, 2016-Present

AFNI Philippines, Diliman Commercial Complex, 46 Commonwealth Avenue, Quezon City

Chat Support Specialist

Verizon Wireless

Mobile Phone Service Account

June 01, 2015-December 2015

Wipro, 5th Flr. Eton Centris Bldg., Cor. Quezon Avenue and EDSA, Quezon City

Level 2 Technical Support Specialist

Bell Fibe TV

HSIA, IPTV, Home Phone Accounts

February 14, 2011-September 2014

Convergys Philippines, Up-Ayala Technohub, Commonwealth Ave., Quezon City

Technical Support Specialist

U-verse

HSIA, IPTV, CVOIP Accounts

July 26, 2010- February 2011

CyberOne Pty. Ltd., Makati City, Philippines

Customer Care / Technical Remote Assistance

TADAust, Onetelecom, ASKOM

ADSL, Dial-up Internet, Mobile Broadband, Mobile and Voice Accounts

November 2009 – July 2010

Teletech, Novaliches, Quezon City

Level 2 Technical Support Representative

Verizon Online Telecommunications Account / Value Added Service

February 24, 2006 – November 2009

IBM Daksh Phils., Inc., Makati City, Philippines

Customer Care Specialist

August 2005 – January 2006

Sprint Telecommunications Account

Armed Forces of the Philippines Medical Center, V. Luna Road, Quezon City

Clerk I

January 15, 2003 – July 2005

Medical Social Service

Type and dispatch communications and Social Case Study Report

Design certificates and invitations

EDUCATIONAL BACKGROUND

AMA Computer College

Villa Arca Subdivision, Project 8, Quezon City

B.S. Business Administration Major in Management in Information System

SY 1998 – 2002

Angelicum College

Biak na Bato, Quezon City

SY 1985 – 1997 (Elementary and High School)

Graduated with merits and awards

SEMINAR ATTENDED

Issues and Trends of Information System September 2000

ELIGIBILITY

Career Service Sub-Professional

Rate 83.38%

PERSONAL INFORMATION

Date of Birth : July 03, 1980

Age : 35 yrs. old

Status : Married

Nationality : Filipino

Religion : Roman Catholic

Height : 5’ 8”

REFERENCES

Amparo Escolar

Team Leader

Wipro, Quezon City, Philippines

Jay Guzman

Team Leader

AFNI Philippines, Quezon City, Philippines

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