Customer Service Representative

A NDY GONZALES

*** **** ****** ***#*

UNION CITY NJ 07087

201-***-****

CUSTOMER SERVICES

R EPRESENTATIVE

OBJECTIVE:

•To obtain a position as a Customer Service where I am able to use my excellent

communications skills to assist customers.

PROFESSIONAL PROILE

•Motivated and self-driven professional with 8 years of sale success.

•Genuinely enjoy helping peoplethrough consultative sales.

•Know for ability to build relationships and educate customers resulting in

customer satisfaction, retention and increased sales

WORK EXPERIENCE

•Customer Service Representative in Burger King

•GGG TERREFORTE 2010 to Present

CALL CENTER REPRESENTAT IVE

•Answer incoming calls

•Make outgoing calls to potential clients

•Data entry

•Confer with customer over the phoneor in person to provide pertinent

i nformation regarding products, services, accounts and orders

•Maintain records of interactions and transcactions of customers

•Review customers records to ensue appropriate modifications have been made to

customers records

•Managed a high-volume workload within a deadline-driven environment.

•Resolved any given week and consistently met performance benchmarks in all

areas (speed, accuracy, volume).

•Became the lead "go-to" trainers of both new and established employees.

EDUCATION

•EMERSON HIGH SCHOOL 2005

•FINLAY MEDICAL INSTITUTE 2008

RELEVANTS SKILLS

•Excellent communication skills

•Excellent listening skills

•Bilingual: English - Spanish

SORA license

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