Desktop Support Engineer
Resume:
CURRICULUM VITAE
Somnath Das
*************@*****.***
MATKATPUR, KHARAGPUR (LOCAL)
Paschim Medinipur, West Bengal
INDIA -721305
JOB OBJECTIVE
I believe that success can only be achieved by hard work and smart work, learning through all spheres of life, accumulating knowledge and utilizing the same for the organizational benefits. AREA OF EXPERTISE
Job Description
9 Over 3+ years of professional experience in IT sector as an IT support executive, Technical Support Engineer, Desktop Support Engineer (L2 support).
9 Assembling Desktop, Laptop and installation different type Software and also maintenance RICOH online printer.
9 I have working on Network Modem, Switch and Router to prepare a new link or any maintenance in live network asset as per guidance by AtoS team of SIEMENS LTD. 9 Working SIEMENS Domain account and share Files & Folders. 9 Good knowledge of MS 2007, 2010 Installation & configuration. 9 Windows desktop support skills of windows OS XP,7,8.1 9 Good Knowledge on Exchange Online Migrations support outlook 365 mailbox. 9 Good knowledge on Lync 2k10/2k13 Business support. 9 Troubleshoot user issues related to Outlook and Exchange mailbox. 9 Good knowledge on Domain System and System troubleshooting, remote support and VMware software installation.
TRAINING SUMMARY
1 year diploma from medinipur youth Centre (DITA)
Certificate No. IA-23903. HARDWARE & NET WORKING (1 MONTH FROM HCL)
IT Information Security Awareness Workshop Certificate “SIEMENS Ltd.” on Feb21 2014 ACCADEMIC QUALIFICATIONS
Examination BOARD INSTITUTION YEAR CLASS
10th WBBSE GOALTORE HIGH SCHOOL 2006 45% /2nd
10th+2(vocational) WBSCVE&T HIJLI INDUSTRIAL TRAINING CENTRE 2009 75%/1st* DIPLOMA IN CS&T WBSCTE GLOBAL INSTITUTE OF SCIENCE & TECHNOLOGY 2012 68.7/1st class PERSONAL INFORMATION
Date of birth : 23-Dec-1990
Nationality : Indian
Marital Status : Married
Sex : Male
Hobbies : listening music, Social networking
Languages Known : BENGALI, ENGLISH & HINDI
WORK EXPERIENCE
Running Project #:
Client: working in "ATOS IT Solutions & Services" on behalf of "Magna InfoTech Pvt Ltd" in SIEMENS LTD. Project. Environment: Desktop Support Engineer.
Role: Desktop Support Engineer (L2 Support Engineer). Duration: Aug 2012 to Present.
Roles & Responsibilities
Configured and troubleshooting MS Outlook, SAP (Version: 7.20 PL10, 7.30 PL4 & PL 14) and TeamCenter update other applications of the users Laptop and Desktop.
Installation and maintenance all software which used by the SIEMENS user’s and looking after the networking device like Switch, Router, Modem and Server Room.
Maintenance RIOCH LaserJet Network Printer and install TVS dot Matrix Printer to the user system.
Maintaining CA tools and FOS application look after every request which was created by Atos Resolve Central IT Helpdesk and go through this resolved the user issue.
Maintaining SIEMENS Asset keep updated in every changes when user create IMAC through by Email. User move from one place to another or Replace the system hardware.
Identify & troubleshoot and resolve email service issues
Author and maintain support and operations documentation
Everyday taking responsibility SIEMENS User's data backup to the FILE server (LTO backup).
Last 1 year working at Outlook 365 Exchange online Migration Support. DECLARATION
hereby declare that the statements given here are true and correct to the best of my knowledge Ƭ belief and if anything found wrong here then my candidature and appointment might be considered terminated without any noticeǤ
Place:
Date: (SOMNATH DAS)
Contact this candidate