Customer Service Executive Assistant
Resume:
Katrina Smith
Lakewood, WA 98498
*****************@*****.***
CAREER OBLJECTIVE: Executive Assistant
PROFESSIONAL EXPERIENCE:
Willamette Valley Community Health EXECUTIVE ASSISTANT June 2015 – March 2016
Provided administrative, technical, and clerical support to the Executive Director/CEO, Director of Operations, and two Program Directors ensuring clerical and logistical functions operate in an orderly fashion. Scheduled and arranged appointments, meetings, events, travel and conferences. Managed calendars, meetings and correspondence within time constrained environment. Provided excellent customer service to maintain partnerships and collaborations. Handled highly confidential information on a daily basis.
Oregon Health Authority CONTRACTS ADMINISTRATOR September 2004- June 2015
Administered 16 coordinated care contracts and nine managed care contracts. Provided oversight and ensured compliance, recommended changes established policies and procedures. Managed calendars and special projects for Executive staff. Arranged travel, seminars and conferences for multiple staff. Implemented Legislative directives and participated in multiple committees and workgroups. Monitored and coordinated on-going projects in multiple capacities, including evaluated and analyzed tasks related to the Division of Medical Assistant Programs. Maintained relationships and collaborations with other state agencies and multiple counties. Produced customer satisfaction surveys. Responded and resolved sensitive issues. Facilitated ad hoc contract reviews. Investigated state and federal regulations and requirements.
EDUCATION:
North Salem High School Salem, OR 1986 – 1989 Diploma
Concorde Career Institute Portland, OR June 2000 AA Degree
Leadership Academy Salem, OR September 2012 Certificate
ADDITIONAL ATTRIBUTES:
Attention to detail; creative; driven; flexible; customer oriented; adapt to constantly changing environment with multiple interruptions; fun; easy going and strong work ethic.
Hobbies: Zen doodling, traveling, hiking and boating
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