It technician

Angel Roa

**** ****** **

Philadelphia PA *****

IT Support Technician

Mobile: 215-***-****

*********@*****.***

A qualified and competent bilingual professional with excellent customer service skills. Strong knowledge in computer network system and Desktop Support. Recognized as a team player, organized and a performer.

Core Competencies

Microsoft Exchange, SQL Server, Office (2010/2013)

Windows (XP, 7, 8, 10, Server 2008 R2), Linux

CNS, Active Directory, Virtualization

Web Developer: C-Panel, PHP, MySQL, HTML, CSS, XML, JavaScript, Adobe CS6 (Flash, Dreamweaver, Photoshop, Illustrator)

Academic Information

ITT Technical Institute Levittown, PA 8 / 2012 – 9 / 2014

Associates Degree in Computer Networking System GPA: 3.98

Professional Experience

COMCAST Pennsylvania 01 / 2016 – Present

Customer Security Assurance Technician 2

Resolve any technical or security problems that a client might face with accuracy and efficiency.

Ensure excellent service standards and maintain high customer satisfaction.

SICOM Systems Inc. 4434 Progress Meadow Drive Doylestown, PA 02 / 2015 – 01 / 2016

Technical Support Specialist

Respond to client service requests and follow up with customers to ensure issue has been resolved

Resolve issues to client satisfaction using remote support tools.

Dedicated Logistic Inc. (Pumpernickel Express) Langhorne, PA 08 / 2011 – 02 / 2015

Dock Loader / Forklift Driver

Load and unload freight while transferring freight to proper loading bay.

Scanning and checking freight for any physical damages, shortages and overages.

Self-Employer 08 / 2008 – 06 / 2011

PC / Laptop repair Electricity and inverter installation Web developing Graphic Design

DSA - American Airlines Santo Domingo, Dominican Republic 09 / 2003 – 08 / 2008

Equipment Operator

Set up the ramp while supervising the equipment functionality for operation.

Unload, load; and quality supply of potable water to the plain.

3M Dominicana Santo Domingo, Dominican Republic 07 / 2002 – 08 / 2003

Material Hander

Supply proper materials to system as and when required and review packing slips for necessary data

Monitor material systems for fault-free operations and update records in the database

Garpe’s Graphic Design Santo Domingo, Dominican Republic 06 / 1994 – 07 / 2002

Computer and Network Support / Production and Sales Assistant

Troubleshooting desktops, laptops, printers and network issues.

Served as a link between design and production teams during project development and execution.

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