Engineering Customer Service

Thai Long Tran

* ******* **** ******, *** Woodlands, TX 77382

Phone: 713-***-****

Email: *******@*****.***

OBJECTIVE

Mechanical Engr/Designer

Help Desk / Network Communication / IT Desktop Tech / Application Support SKILLS SUMMARY

Self-motivated, result-oriented technical professional with over 10 years of experience in specified skill sets. Excellent oral and written communication skills, demonstrated interpersonal skills, and proven project leadership expertise. Valued by employers for initiative team focus and the ability to resolve complex technical issues under deadline pressures. Offering the following specialized qualifications:

Sustained technical aptitude & knowledge in Production/Process Engineering, Mechanical/Design Engineering, LAN/WAN, Radio/Communication and Desktop Support

Specific expertise in supporting telephony solutions, telecommunications, network infrastructure, commissioning of multivendor various network nodes, fiber build-outs, and physical plant operation

Strong analytical, planning and organizational skills

Ability to work effectively with diverse groups in a high-stress environment

Track record of project completion well within time constraints and quality expectations

Total commitment to exceptional customer service

Experienced in a combat environment, NACI security clearance EMPLOYMENT HISTORY

RDD Mechanical Engineering Designer

Baker Hughes Incorporated July 2014 – April 2015

2001 Rankin Rd.

Houston, TX 77073

Design, update, and modify 3-D assembly models and engineering drawings using SolidWorks & Auto-Cad software for downhole development and evaluation products per ASME Y.14 & Baker Hughes specifications GD&T. Developing and executing project plans which could include conceptual design, prototyping, design for reliability and manufacturability, vendor interfacing, qualification testing and documentation. Set up BOM (build of materials) & manufacturing process. Create and approve engineering change order for prototype manufacturing change request.

IT Engineering Application Support Analyst

Insight Global for Baker Hughes Incorporated March 2012 – July 2014 2001 Rankin Rd.

Houston, TX 77073

Responded to requests for technical assistance in person, via phone, and electronically. Diagnose and resolved technical hardware and software issues. Research questions using available information resources. Advise users on appropriate action. Follow standard help desk procedures. Logged all help desk interactions. Administered, compiles and installs deployment of software such as Teamcenter PLM, AutoCAD, NX, ProE, Solidworks, CAM & FEA softwares. Take responsibilities of maintained user security accounts for Window including desktop configuration, network connectivity, network access issues and printer connectivity. Redirect problems to appropriate support staff. Load new or update software and systems on existing equipment. Identified and escalated situations requiring urgent attention. Track and routed problems, requests and documented resolutions. Responsible for establishment of document files and prepare activity reports. Handle special projects as assigned. IT Help Desk Administrator/Desktop Tech/Network Communication Tech Kellogg Brown & Root August 2011 – December 2011

Camp Speicher, Tikrit, Iraq

Responded to requests for technical assistance in person, via phone, and electronically. Diagnose and resolved technical hardware and software issues. Research questions using available information resources. Advise users on appropriate action. Follow standard help desk procedures. Logged all help desk interactions. Administered help desk software. Take responsibilities of maintained user security accounts for Window including desktop configuration, network connectivity, network access issues and printer connectivity. Ran and installed new network lines including CAT-5 & CAT-6 cables. Install and remove switches, dishes, bridges, and canopies from tower. Perform technical inspections, disassemble, and create equipments. Perform AFN-CATV installations. Flash and reprogram radio code plugs. Redirect problems to appropriate support staff. Load new or update software and systems on existing equipment. Identified and escalated situations requiring urgent attention. Track and routed problems, requests and documented resolutions. Received, check- in and issued IT assets and other supplies/materials in support of closing down of hot site while activation of starting up cold site. Maintained inventories and complete proper record keepings file transferred to central property materials. Responsible for establishment of document files and prepare activity reports. Observes and follows all safety rules and procedures, including wearing required personal safety equipment and coordinate daily activities with SCW. Mechanical Design Engineer

Toshiba International Corporation April 1996 - August 2011 Houston Industrial Division

Motor mechanical design application per customer request. Design, update, and modify 3-D models and engineering drawings using Pro-Engineering & Auto-Cad software. Design applications per IEEE, UL, CE, CSA, API, RU, etc specifications. Design electrical enclosures per NEMA standards to be mounted on motors. Expedite & modify customer requested purchase parts for custom build installation onto motors. Set up BOM (build of materials) for individual motor applications & manufacturing process. Perform project management from design process to manufacturing on time performance. Supervise first time and new manufacturing line production runs. Have expertise and the capability to perform modular installation, maintenance, repair, and testing associated with motor performance, sound noise reduction,

& vibration level. Direct build prototype of mechanical & electrical assembly components. Execute all work process associated with customer support to include the installation or removal of motor component & optional accessory equipments. Reverse engineer un-interruptible power systems & modular components. Build hands-on prototypes of new & cost-down mechanical & electrical engineering design. Perform wire-preparation; stripping, crimping, soldering, use of all pertinent manual hand tools and testing apparatus that includes digital voltmeters and oscilloscopes. Organized supplies, tools, and testing equipment with the support of research & developmental engineers to construct a well thought-out step-by-step work instruction for implementing various types of project assignment in accordance to their specifications. Execute the aptitude to reference, interpret/comprehend technical manuals, diagrams, schematics, job method specifications and follow technical procedures with great efficiency as they relate to implementation/maintenance of diverse types of manufacturing of new product assembly lines. Perform quality control check between original R&D design and manufacturing plant assembly. Create and approve engineering change order for manufacturing change request. Qualifies suppliers, issues requests for proposals, evaluates proposals, maintain subcontract files in accordance to established procedures. Oversees and performs the full range of procurement and administration activities associated with subcontracting work on projects. Take responsibility for the purchases in support of customer-related project. Negotiates volume discounts with suppliers for the procurement of goods, services and supplies. Coordinate with sales, operations, and warehouse to ensure proper scheduling and movement of goods and supplies for on time manufacturing delivery. Submit oral or written reports on technical problems encountered and recommend solutions to supervisor and team leaders. Inventory control, warehouse & forklift experienced. EDUCATION

Mechanical Engineering Technology, AAS, North Harris College Electronics/Electrical Design Engineering Technology, AAS, North Harris College EXPERTISE / CERTIFICATIONS

Pro-E, SolidWorks, AutoCAD, Inventor

A+, Security +

Six Sigma, Manufacturing Engineering Technology

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