Customer Service Sales Representative
Resume:
Andre’a Porter
******.**********@*****.***
Kansas City MO 64114
Customer Service Rep
OptumRx
-
Overland Park, KS
Responsibilities
*Answer Inbound Calls
*Assist customers in navigating optumrx.com and encourage them and reassure them to become self-sufficient
*Provide customers with information on how there prescription benefits are set up
*Research customer issues in order to assure that all possibilities have been considered to make sure a customer is completely satisfied with my service
*Provide pharmacist with information required to submit a members claims
*Use problem solving skills to identify issues in the processing of orders, internet access, and benefits.
*Send fax requests to care providers in order to retrieve prescriptions for members
Skills Used
*problem solving skills
*Communication skills
*Multitasking
*Type 30-35 wpm
*Organization Skills
Unarmed Security
Securitas
-
Kansas City, MO
November 2010 to April 2013
Responsibilities
*Monitor a control panel of 6 screens
*Answer inbound calls using a swift board phone
*Assign temporary badges to visitors coming in out of company
*Perform hourly walks through and around property to verify there are no safety hazards or damaged property
*Take messages for building employees
*Create daily logs of both written and computerized of all inbound and outbound activities that take place. At the end of each shift I copied, fax, and filed all written logs in their proper place.
Skills Used
*Communication
*Paying attention to detail
*Multitasking
Customer Service and Sales Representative
H&r block
-
Kansas City, MO
January 2012 to February 2012
Responsibilities
*Answer inbound calls
*Navigate between different systems in order to assure all customer questions and concerns were taking care of in an accurate and timely manner
*Set appointments
*Assure client information in order to verify no restricted information is giving to the wrong individuals per HIPAA guidelines
Education
Associates in Accounting/Business Management
Longview Community College -
Kansas City, MO
2013 to 2015
Skills
Typing 30 wpm (6 years)
Multitasking (6 years)
Customer Service (8 years)
Certifications
Pharmacy Technician
August 2015 to August 2017
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