IT Support/Customer Service

AGWUEGBO CHUKWUMA CHUKWUEMEKA

Personal Profile:

Contact Address: * *** ***** ****** ******, Okota, Lagos State.

Email: ****************@*****.***

Linkedin: https://ng.linkedin.com/in/cagwuegbo

Phone Number: +234**********

Sex: Male

Date of Birth: July 24 1986

Marital Status: Single

Summary:

An Information Technology Executive with a track record of directing projects and IT Operations in the ICT industry.

Implements software application including ERP, develop and monitors key performance indicators (KPIs). Conducts business intelligence, and integrates innovative IT solutions. Experienced in a variety of cloud services, including Iaas, Paas and Saas.

Work Experiences:

Company: Dragnet Solutions Limited.

Period: April 2015 Till Date

Job Title: Field Executive (Standards Enforcer) (Contract).

Work Scope:

Downloading of CBT test schedules

Taking/Capturing Biometrics

Invigilation in different test centres

Synchronization of Test Results

Company: Esystems Impex Technology Limited.

Period: November 2014 Till Date.

Job Title: IT Support Officer.

Work Scope:

Provide operations/support cover for the Network Administrator as required.

Escalating customers queries to appropriate units for prompt resolution and responding to emails.

Troubleshooting, Installation and configuring system softwares.

Provide administrative support and development input for the change management process.

Record, categorize, monitor and resolve service requests and incidents in the service desk management software.

Following diagrams and written instructions to repair a fault or set up a system

Company: National Youth Service Corps.

Period: November 2013 – October 2014.

Job Title: Computer Studies teacher (Ilu Abo High School, Ilu Abo).

Work Scope:

Preparing notes of lessons.

Delivering lessons.

Organizing practical classes

Coordinator of JETs Club.

Peer education trainer (First Aid).

Educational Profile:

Oil and Gas Business School

Oil & Gas Procurement, Contracting & Supply Chain Management (October 2015)

Prime234 Solutions Ltd

World Safety Organization (WSO) Occupational and Environmental Safety & Health Course (HSE Level 1,2,3) (September 2015 -November 2015)

The Institute of Customer Relationship Management

Professional Postgraduate Diploma in Customer Relationship Management (April 2014 - September 2014)

Federal University of Technology, Owerri, Imo State.

Mathematics and Computer Science (2005 - 2010).

(Computer Science Option)

Afrihub ICT Solutions

Cisco Certified Network Administrator (2009)

Dennis Memorial Grammar School, Onitsha, Anambra State.

Senior Secondary School (2000-2003).

Junior Secondary School (1997-2000).

Certifications:

Oil & Gas Procurement, Contracting & Supply Chain Management Certificate 2015

WSO Occupational and Environmental Safety & Health Certificate (HSE Level 1,2,3) 2015

Certified Customer Service Professional 2014

B.Tech. Mathematics & Computer Science [Computer Sciecne] 2013

Universal Mandatory ICT Training Certificate (AfriHub) 2009

West African Senior Secondary School Certificate 2003

Junior Secondary School Certificate 2000

First School Leaving Certificate (Credit Level) 1996

Skills And Qualities:

Excellent Written and Oral Communication Skills (English and Igbo).

Good Team Player.

Excellent ICT Skills.

Very Good at Teaching and Transferring Knowledge.

Goal Oriented

Compliance with HSE procedures at work place.

Good Project Supervision and Management.

Good Customer Service Skills

Professional Interactions

Associate Member, Institute of Customer Relationship Management (AICRM)

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