Customer Service Engineer

Buife Ignatius Aboh

Cell: 678-***-**** ***************@*******.***

Profile

Accomplished Help Desk professional with 10+ years’ experience in Computer Operations. Highly motivated self-starter with specialties in Customer Service and Technical Support.

Key Skills Summary

Certifications

MCSA. VCP5-DCV

Technical/Operating systems

Technical/Helpdesk Support, Systems Installation, Configuration & Upgrading, Windows Servers 2008 / 2012, Windows 7, Vista, XP

Hardware

Windows Servers

Networking

Shavlik Server Patching, Splunk Enterprise, Active Directory, LAN/WAN, TCP/IP, Ethernet, DHCP, Ethernet 802.3, DNS, Cabling, SMTP, POP3, NAT, VPN, VLAN, SAN, IIS, VMWare.

Soft skills

Communication, Research and documentation Skills, Team Player, Work Independently, Analytical, Problem Solving, Organizational Skills.

EMPLOYMENT HISTORY

Siral USA LLC, Maryland 1/18/2016 – Till present

Customer &Technical Support

Independent Contractor

Provide on-site user support and training for sales and administrative staff via telephone.

Responsible for the purchase, installation and maintenance of hardware.

Oversee the updating of PC’s and Servers.

Troubleshoot VPN connections and distribute tokens

Troubleshoot Microsoft Office- Help users with corrupt files and lost data.

SingSing Marketplace, Atlanta, GA, 1/2014 – 1/12/2016

SingSing Marketplace is an e-commerce start-up company that provides a virtual store front where consumers can buy products and services.

IT Service Desk Support

Perform hardware and software system support for all computers and file/print servers and backup/storage servers.

User Support and Training.

Provide local server support by diagnosing, resolving and monitoring issues related to hardware, operating systems and configurations.

Administer local server backup and ensured that server security is in accordance with the established standards.

Monitor daily activity of servers, maintenance of servers’ patches including Shavlik server patching through installation of software upgrades, patches and hardware upgrades.

VMWare ESXi Server installation / configuration, creation of VM's, Templates, snapshots management.

Installed Management Server (VCenter Server) instances to enable centralized management of multiple hosts

Define the Patch Management process for the VMware Environment to upgrade the Hosts and VM’s and successful completion of Update Manager Installation in all the Environments.

Comprehensive background in the installation, upgrades, configuration, rollout and support of hardware, software, peripherals and network devices.

Liberating Young Minds Ltd, London, UK 10/03/2011 – 12/17/2013

Active Directory Support Engineer

Administered Microsoft Windows Server (Active Directory), Microsoft Workstations, and network security devices for 350 users.

Added, maintained and removed objects within Active Directory

Delivered server monitoring and alert resolving in the event of critical failure

IKM Network Communications Ltd, London, UK 10/2006 - 02/2010

Data Center Engineer

Provide local and remote desktop support for 450 PC workstations, laptops and printers.

Assist users by troubleshooting, optimizing, integrating and documenting hardware and software problems.

Maintain supporting documentation for all areas of responsibility.

Security, Backups and Recovery.

Track progress and quality of work and provided weekly status reports

Perform Data Center walkthroughs.

Audit Data Center: spares, cabinets, rows, hardware, fiber and patch cables.

Assist in maintenance and monitoring of Data Center systems to include incidents/events, problems and changes.

Vale Communications / Serco plc @ Foreign & Commonwealth Office, Westminster, UK 08/2004 - 01/2005 & 05/2005 - 09/2006

Help Desk Representative / Data Center Engineer

Provided data cabling and secured network connectivity installations and support.

Assembled, installed, configured and repaired client PCs and peripherals.

Responsible for logging in end-user issues via telephone or email, diagnosing and resolving issues and monitoring status to guarantee resolution whilst ensuring a high level of customer service. Documented and maintained Help Desk policies and procedures.

Conducted backup and recovery management on Linux and Windows NT workstations.

Collaborated with IT to provide maintenance support to server and network systems.

Liaised between external contractors and internal departments ensuring agreed service level agreements.

Monitored IT assets from procurement through disposition for compliance.

Cabling People @ Ministry of Defence, Bristol, UK 01/2005 - 05/2005.

Windows Migrations Engineer

Collaborated with policy administrators and department heads to assess network connectivity needs, review business scenarios against functional specifications and target processing.

Responsible for installing, configuring and supporting software applications for workstations (Windows XP), mobile data applications, servers and network data communications. Also provided post installation assistance to users.

Conducted user acceptance test executions and reports using the incident management system.

Pinacl Solutions @ Ministry of Defence, Westminster, UK 03/2001 - 05/2004

Data and Voice Cabling Engineer

Responsible for designing, installing, upgrading, terminating, repairing and maintaining voice, video and data cabling.

Designed and physically installed Cat6 UTP and Voice cabling and terminations.

Installed and terminated both multi-mode and single-mode fiber.

EDUCATION

City Banking College, London, UK Banking Diploma 1993

University of Lincoln, UK Business Economics 1999

Contact this candidate