Customer Service Technical Support

DENNIS D. HADLOCON

Blk *d Lot * Ph * Isaac Peral St., Ciudad

Real, City of San Jose del Monte, Bulacan

Phone 091********

E-mail **********@*****.***

********@*****.***

Objectives: To pursue a career that corresponds to my ability and interest that will

further enhance my knowledge, skills and capabilities thus providing

opportunity for development and career advancement.

Personal Profile: Have a high skill in customer service

Can work with minimal supervision

Has good interpersonal skills

Dedicated and highly motivaded

Trustworthy, detailed oriented and resourceful in completion of projects

Maintains call center database by entering information.

Job Responsibilities:

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;

implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Maintains call center database by entering information.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests;

exploring opportunities to add value to job accomplishments.

Work Experiences: TELEPERFORMANCE

Technical Support Representative

AT&T Uverse

2nd Floor SM Fairview Annex

Novaliches, Quezon City

May 4 2015 – Feb 10,2016

Resolve customer’s technical issue via phone (TV, internet and voice)

Assist customer with their billing concerns.

Update team’s metrics (scorecard)

CONVERGY’S PHILIPPINES

Customer Service Representative

AT & T Billing Chat Support

UP Technohub Diliman Quezon City

November 2010 - November 2014

Resolve customer complaints via chat.

Assist customer with their billing concerns.

Update team’s metrics (scorecard)

OSRP

2/F Edsa Central Pavilion Bldg

Edsa cor United St Mandaluyong City

Sales Admin

June 2009 – May 2010

Serves as support to Account Executives located in U.S.

Follow- up orders of the Account Executives

Execute assigned tasks and systems updates correctly and timely as per SOPs and deadlines.

TELETECH CORP

G/F Robinson’s Place

Novaliches, Quezon City

Technical Support Representative

July 2008 – May 2009

Supports DSL Service

Troubleshoots wired and wireless internet connection

Provides fast and accurate service to clients

ICT MARKETING SERVICES

16th Floor Union Bank Plaza

Ortigas Center, Pasig City

May 2007 – July 2008

Caters credit cards to US Clients under HSBC Account

CLIENTLOGIC PHILIPPINES

14th Floor Wynsum Corp. Plaza

F. Ortigas Avenue, Ortigas Center

Pasig City

Technical Support Representative

July 2006 – March 2007

Handles customers concern with connection errors

Provides assistance to build a dial-up connection

Troubleshoots any windows operating system

Provides fast and accurate service to clients

PIGPRO

Unit 3202-C, 32/F Atlanta Centre

31 Annapolis Street

Greenhills, San Juan

1504 Metro Manila

Philippines

August 2004 – June 2006

Maintains database by entering new and updated customer and account information.

Education:

AMA Computer University

Project 8, Quezon City

Bachelor of Science Major in Electronics

Communications Engineering

MAY 1997 – MAY 2004

School of Saint Anthony

Lagro, Quezon City

JUNE 1993 – MARCH 1997

School of Saint Anthony

Lagro, Quezon City

JUNE 1989 – MARCH 1993

Personal Data: Date of Birth: February 5, 1980

Age: 36

Birth Place: Pasay City

Religion: Catholic

Citizenship: Filipino

Married to: Princess Grace C. Hadlocon

Contact this candidate