Technical Support Customer Service

Jared Towe

***** * **** ***** ********@*****.***

Lakewood, CO 80215 731-***-****

EDUCATION

University of Tennessee at Martin Martin, TN

Bachelor of Science, Business Administration Fall 2010 Spring 2014 Relevant Coursework

Information Systems System development, management and organization Database Management Database design and implementations SQL language Financial Accounting Management of accounts Anaysis of transactions Management Team development Managerial strategy Decision making Business Communications Written, oral, and electronic communications EXPERIENCE

Savant Learning Systems Martin, TN

Technical Support Representative Spring 2014 – Fall 2015

● Exhibited proficient skill in technical support, work management, and technical communication

● Regulated business communications between university officials, police academy officers, and IT staff

● Trained technical support staff in relevant software and hardware implementations

● Aided in the construction of web based LMS software through troubleshooting code and error reporting

● Managed over 5,000 student and faculty accounts for 10 universities and over 250 police academies

● Maintained high standards of customer service and business relations with a 99% satisfaction rating University of Tennessee at Martin

University Data Coordinator

● Provided support for on campus events and student activities

● Managed the University’s helpline, providing information to students Fall 2013 – Spring 2014

Sears Lakewood, CO

Sales Associate Fall 2015 – Present

TECHNICAL PROFICIENCIES

Languages

C++ Java Javascript HTML

Operating Systems

Windows 8.1, 8, 7, Vista, XP OS X Mavericks, Mountain Lion, Snow Leopard Linux; Other Microsoft Visual Studio Eclipse Microsoft Office Suite Chrome/Firefox/IE/Safari Lync Zendesk SKILLS

● Experience in professional communication and contact management

● Thorough knowledge of project management and planning

● Perform remote software diagnostics to resolve end user issues

● FERPA trained and versed in confidentiality guidelines

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