Customer Service Sales

EDUCATION

Sophia (Keyi) Chen

**** ******* ***. ******, ** 75048

917-***-**** ********@*****.***

University of Dallas (Irving, TX) April 2015

M.S. Accounting GPA 3.2

Assumption University of Thailand (Bangkok, Thailand) December 2009

B.B.A. Hospitality and Tourism Management

EXPERIENCE

Forever Gifts Inc. (Grand Prairie, TX) 1/4/2016 - Present

Associate Buyer

Managed purchase orders to factories in China and maintained product specifications database

Avangard Innovative (Houston, TX) 5/2015 – 9/2015

Accounts Payable Clerk

Worked with Oracle Applications software in the A/P department to match vouchers

Created journal entries and organize records / documents pertaining to A/P

Coordinated with vendors’ A/R clerks to ensure that invoices were correct and free of error

Evaluated various departments’ performance that impacted AP’s efficiency

Assisted businesses achieve their efficiency goals especially related to the treatment of recyclable waste

Four Seasons Hotel and Resorts (Guangzhou, China) 1/2012 – 12/2012

Customer Service Associate

Developed and strengthened working relations with surrounding businesses to better assist guests

Provided logistical services and cooperated with colleagues in serving guests

In charged of ensuring separation of duties regarding customer deposits

Trained and supervised new employees as they began their duties

Build from scratch an Opera-based contact and info database

HSBC Bank (Guangzhou, China) 7/2011 – 12/2011

Sales Department Secretary

Collected information from sales representatives and relayed it to the Dept. Head of Endorsements

Created Power Point presentations and Excel spreadsheets for regular morning sales briefings

Consolidated the sales department’s information for the Executive’s review and approval

Sofitel Luxury Hotels and Resorts (Guangzhou, China) 7/2010 – 6/2011

Guest Relations Officer

Provided front desk and concierge services

MEMBERSHIPS

The Association of Accountants and Financial Professionals in Business (2015 – present)

Accounting and Finance Society at the University of Dallas (2014 – 2015)

FOREIGN LANGUAGES

Chinese Mandarin (Native) and Chinese Cantonese (Conversational)

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