Professional Experience Technical Support

Andrew M. Perkins

PO Box ****, Williamsburg, MA *1096-1022

413-***-****

********@*****.***

NETWORK ADMINISTRATION / COMPUTER AND PRINTER REPAIR / END USER SUPPORT

Network management

Server maintenance

Network optimization

Desktop troubleshooting

OSX, iOS and Windows

Network administrator with over twenty years experience in computer, printer and network repair.

Specializing in systems optimization and problem resolution with an excellent desk-side manner.

PROFESSIONAL EXPERIENCE

Computer Support, Gill-Montague Regional School District (1/26/2016 – Present)

Troubleshoot and repair computers, printers, networks and software issues within the school district and document solutions including memory upgrades, HD to SSD upgrades and reimaging

Create and edit users and groups in active directory in Windows Server 2003/2008

Remove Desktop Authority, Novell and iPrint from deployed computers

Set TV studio and auditorium with audio/video for televised meetings and plays

Maintain iPad carts throughout school district

Suzor Electronics, Athol, MA (8/2015 – 1/24/2016)

Training in appliance repair for all major vendors (LG, Samsung, Electrolux, Frigidaire, GE, etc.)

Log in and triage repairs onsite

Order and replace parts

Track calls and ensure customer satisfaction

Computer Support, Gill-Montague Regional School District (1/2012 – 6/30/2015)

Stated above

Technical Support, Greenfield Public Schools, Greenfield, MA (2/2010 – 1/2012)

• Troubleshoot and repair computers and printers, troubleshoot software issues within the school district and add the resolution to the help desk database, assist the network administrator and network supervisor, trace network wiring, set up new switches and other hardware

• Strong Microsoft Office experience. Tasks include using Microsoft Word and Microsoft Excel to track

hardware and software inventories, create reports and keep department reference files up to date.

• Maintain OS X Servers and iMac labs

Network Administrator, Frontier Regional School District, Whately, MA (7/2002 – 6/2009)

• Plan, deploy and upgrade web-based software for use by teachers and staff

• Manage the Novell Network within the individual elementary schools

• Repair and replace computers, printers, network switches

• Backup, troubleshoot and deploy SNAP database for nurses within the district

Onsite and In-store Senior Technician, Yes Computers, LLC, Northampton, MA (8/98 – 7/2002)

• Wide-area, local-area and Airport wireless networks

• Diagnose and repair computers/printers including Apple, Dell, Compaq and HP

EDUCATION

Comp-TIA A+ Certification

Greenfield Community College: Completed “CIS 140 - Word Processing, Electronic Spreadsheet Management” and “145 - Relational Database Design and Application

Trained in Novell Network Administration, Linux Administration; Vendor trained in Apple, Compaq, HP equipment repair; Diploma, Computer Processing Institute, Bridgeport, CT for Electronic Technology and Microprocessor Electronics

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