Customer Service Technician

Daren Harding

**** ** ***

Grandview, TX *****

Phone: 601-***-****

E-mail: **.*******@*****.***

Objective

To secure a growth oriented position in the within a progressive organization in which I can utilize my customer service and technical skills with a hands on approach.

Certifications

Dell DCSE Certification (Dell Certified Systems Expert)

Completed and passed the A+ Certified PC Technician course and exams

Completed Microsoft Official Curriculum for MCSE at an authorized Technical Education Center

Completed Novell NetWare 4.11 Curriculum

Acquired P.O.S.T. Certification ( Police Officers Standards Training ) from Lake Tahoe Community College

Computer Software Skills

Windows 95/98/XP/Vista/7/8, Internet Explorer, Outlook Express

Familiar with NT Server, NT Workstation, MS Office, Novell NetWare 4.11

Computer Hardware Skills

19 years’ experience of building, upgrading, troubleshooting, and configuration of personal computers

Owned and operated a PC / TV repair and upgrade business for 5 years ( 5150 PC )

Education/Training

CertecIT Houston, Texas

MCSE Track, CNA Novell NetWare 4.11 Track, A+ Certification

Lake Tahoe Community College South Lake Tahoe, CA.

P.O.S.T. Certification

Lufkin High School Lufkin, Texas

Diploma 1983

Employment

4/2015 – 1/2016 Aaron’s Service Center

PC /TV / Electronics / Appliance Technician

Diagnosed, troubleshot and repaired various make and models of PC’s, Laptops, Tablets, Cell Phones, TVs, DVD Players, Home Theater Systems, Audio Component systems, Washing Machines, Clothes Dryers, Freezers and Refrigerators on a daily basis. Daily tasks associated included verifying warranty status and part ordering along with billing out repaired items while maintaining a production rate as established by management.

4/2012 – 2/2014 5150 PC Lufkin, TX

Owner / Operator of 5150 PC PC / Laptop / TV Repair and Upgrade

Operated the business on a daily basis implementing all repairs and quotes. Being the sole owner and only employee, I was responsible for all financial planning and record keeping, advertising, and all other daily office duties including ordering parts needed for repairs of Laptops, Desktops, All- N-Ones and Flat Panel TV’s. 5150 PC offered full services to complete any repair necessary on PC’s and Flat Panel TV’s also offering in home mobile service. 5150 PC prided itself in offering an extremely high level of customer service.

2/2011 – 4/2012 F2Onsite Lufkin, TX.

Field Hardware/Software Technician

Responsible for scheduling, maintaining contact and traveling to the Dell customer’s location for onsite repair of warranty and extended warranty service, including desktops, portables, printers and all-in-ones.

2/1993-10/2008 Harrah’s Tunica Robinsonville, MS

Pit Manager

Responsible for the actions of 2 to 3 assigned live casino table games pits, including the supervision of Games Dealers and Floor Supervisors. Prepared weekly work schedules along with daily shift assignments. Responsible for 30 direct reports including annual and semiannual performance evaluations.

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