Web Developer

Sam Mueller

Computer Programmer

* ************ ********,

Ottawa ON K2G 5P6

+1-613-***-****

***-*******@*******.***

********@*************.***

ca.linkedin.com/in/muellersam

SKILLS

Languages: Java/J2EE, Python/Tkinter, COBOL, BASH, C, C++, C#, SQL, Android, ABAP

Web: HTML, CSS, JavaScript, jQuery, AJAX, PHP, ASP, XML, JSON, REST, JSF, JSP

Frameworks: AngularJS, Hibernate, EmberJS, Django, Bootstrap 3

Database Systems: MySQL, Microsoft Access, Microsoft SQL Server, Oracle 12c, PostgreSQL, MongoDB, Cassandra, MariaDB

Application Server: Apache Tomcat, Glassfish, JBoss

EDUCATION

ALGONQUIN COLLEGE OF APPLIED ARTS AND TECHNOLOGY September 2014 – April 2016

ONTARIO COLLEGE DIPLOMA, COMPUTER PROGRAMMER

EMPLOYMENT

WEB DEVELOPER at SYNERGY SOLUTIONS

Ottawa, ON January 2015 – Present

+Designed repeatable solution for a drag and drop custom template manager using HTML, CSS, jQuery, JavaScript, AJAX, PHP and SQL

+Preformed regression tests, integration and quality assurance

+Conducted meetings in order to identify client needs, applying SCRUM methodologies for integration and planning project SDLC

GLOBAL TECH SUPPORT ENGINEER at ALCATEL-LUCENT

Kanata, ON May 2015 – September 2015

+Provided external remote technical support for 5620 SAM, 5650 CPAM, 5670 RAM provisioning network elements associated with the TCP/IP stack

+Identified, replicated and resolved complicated network issues by applying both established procedures and creative alternatives

+Ensured external customer trouble tickets were tracked using JIRA, continuously updated and maintained as per the Alcatel-Lucent process

+Examined trace logs of UNIX/Linux based enterprise systems

+Designed front end landing page for a statistics tracker using HTML, CSS, jQuery, JavaScript, AJAX and Bootstrap

+Preformed content migration to internal department Wiki site and implemented issue tracker built with PHP using MVC design pattern

CUSTOMER SERVICE REPRESENTATIVE at CONVERGYS

Ottawa, ON July 2008 – March 2010

+Provided over-the-phone technical support for AT&T 3G wireless devices

+Provisioned new devices, tested network connection to AT&T eNodeB

+Implemented Snooper, Clarify and MyCSP for call-population and debugging

+Resolved escalated technical calls as a second level support agent

TOOLS

Eclipse

GitHub/GitLab

Visual Studio

IntelliJ

Microsoft Office Suite

Excel

Word

PowerPoint

Microsoft Visio

VMware

PhotoShop

OPERATING SYSTEMS

Windows

OS X

Ubuntu

Solaris

RHEL

LANGUAGES

French

English

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