Engineer Desktop Support

RESUME

MANIKANDAN.S Email: *********@*****.***

Mob: 960******* *********@*****.***

Summary

Highly motivated systems administrator offering hands-on experience in a Windows environment.

Experience in configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure.

Strong analytical skills & able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues.

Professional Background

B.E. (Electronics and Communication) – SAMS College of Engineering and Technology, Anna University, Chennai – 64% - 2011

Higher Secondary - D.B.T.R National Hr.Sec.School, Tamil Nadu. – 72% - 2007

Secondary -D.B.T.R National Hr.Sec.School Tamil Nadu. – 82.50% - 2005 WORK EXPERIENCE:

Having 2 years & 9 Months of experience in the area of System Administrator as well as Network Administration.

INFO SERVICES :

Designation: Technical Support Engineer. (Desktop Support –Windows Domain) Duration: 1st September 2014 to 13th January 2016

IBM Client site: Bharti Airtel Ltd – Trichy Location.

SYSNET GLOBAL TECHNOLOGIES (P) LTD at Chennai

Designation: Customer Support Engineer.

Duration: 1st March 2013 to 31st August 2014.

HP Client site: United Breweries Ltd Chennai.

Job Responsibilities

Installation of client operating system such as Windows XP, 7, 8 & connecting the same with domain server.

Responsible and Support for all the server and client related issues

Managing user accounts and giving sharing, security & NTFS level permissions in Domain.

Configuring and Troubleshooting Email client application Lotus Notes and MS Outlook.

Troubleshooting issues through Remote such Net meeting, TRC-Tivoli Remote control, Team viewer, AMMY Admin and Microsoft Lync.

Install, configure, patch, upgrade and maintenance of different windows operating systems.

Maintaining system efficiency& antivirus.

Installing and monitoring Of Enterprise Antivirus Applications Symantec End Point Management.

Managed and maintained client SOD Process for USB Devices.

Knowledge in Installation & Troubleshooting of Client side application’s (ICRM,ECRM, PACS)

Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.

Create, change, and delete user accounts per request.

Configuring & Troubleshooting USB printer, Local and Network TCP/IP printer.

Maintenance of Inventory (Asset management) such as all Technology materials and IMAC Process.

User profile creating and troubleshooting in Client side.

Installing the Wi-Fi certificate to client system and troubleshooting the issues. Technical Skills

Installing and Troubleshooting the Windows OS Image via Network & CD’s .

Installing & Troubleshooting the Mail applications such as Outlook (2007, 2010& 2013) & Lotus.

Installing, configuring and administering network technologies

Application software Photoshop, Adobe reader, Win rar, DVD Convertor, Nero etc.

Network processing, centralized and distributive network connection

operate FTP Server in Windows Environment

IP addressing and sub netting, Routing concepts

Well understanding of Bridging and switching concepts and LAN technologies

WIFI and DSL Model installation and configuration

Basic Networking, Map drive, Data sharing, Peer to peer, TCP/IP Configuration, internet, proxy server

Configuration of Active directory, DHCP Server, DNS Server, Domain Controller. Group policy. Personal Skills

Takes initiative and works independently or as part of a group.

Well organized and easily meets deadlines.

Exceptional analytical and troubleshooting skills.

Good communication skills & well versed with group work. Training & Certifications

Completed in Basic Hardware & Networking, CCNA Module in HCLCDC at Chennai.

Undergone Industrial visit at BSNL and Doordharshan.

Underwent Implant Training at “ALL INDIA RADIO”, in Karaikal. Co-Curricular Activities

Organized Technical events in National level Symposium “MILAN‘10” in our college.

Participated in a National Level Technical Symposium at RMD Engineering College, Chennai. Hobbies

Playing Carom

Listening Music

Reading books

Personal Dossier

NAME : MANIKANDAN .S

FATHER’S NAME : SEKAR.S

GENDER : MALE

DATE OF BIRTH/AGE : 25-01-1990 / 26

NATIONALITY : INDIAN

LANGUAGES KNOWN :ENGLISH, TAMIL

TRICHY ADDRESS : NO.6 EAST STREET, ROCK FORT, TRICHY-620002. Declaration:

I hereby declared that the above information’s are true and the best of my knowledge. Place: Trichy yours faithfully

(S.Manikandan)

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