Assistant Administrative

Jennifer Hatke

Summary:

Over * years of experience as Executive Assistant/Administrative. Supported to Vice Presidents, Directors, and Managers. Strong working experience in presentations, preparing, Travel Management, Calendar Management and Excel reports. Supported higher level management in Meeting scheduling and business correspondence: editing, proofreading and writing. Proficiency in Microsoft Word, Excel, PowerPoint and Outlook and excellent written and communication skills.

Education:

December 2012 – estimated graduation date July 2016

University of Phoenix, Phoenix, AZ (on-line), Information Technology (in progress)

Technical Skills:

SAP, Lotus Notes, IBM AS/400, Smart FTP, Taleo, Softrip Travel Management, Quick Books, SPARCS, Adobe Acrobat, Concur, Arriba, WebEx conferencing, and MS Office Suite 2000 through Windows8 including Word, Excel, Access, PowerPoint, and Outlook for consecutive and congruent years.

PROFESSIONAL EXPERIENCE

GAP- Continuing Education

CVS Caremark Specialty, Fairfield, NJ (Laid Off) Jan’14 – April’14

Executive Assistance

●Responsible for taking inbound calls from and placing outbound calls to patients, physicians and/or payers to obtain refill orders and information regarding changes in benefits and/or insurance.

●Entering accurate information into a multi-screen computer application, including faxing from independent machine and via computer based fax.

●Responsible to support senior level management: meeting schedule, presentations, business correspondence and excel report.

●Responsible to create the expense reports, business presentations.

●Handled the confidential documents.

●Additional duties include assisting pharmacy services staff members with answering phones, triaging calls.

Xerox HR Solutions, LLC (formerly ACS) Apr’13 – Jul’13

Executive Assistance

●Explained healthcare benefits in detail, pertaining to Health Saving Accounts and tax implications. Respond to inquiries from former employees and current on 401k package and how to maximize those benefits.

●Track & log all transactions and phone calls during the call.

●Responsible for calendar management and travel management

●Created and edited the presentation and business documentation.

●Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.

●Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues.

Xerox HR Solutions, LLC (formerly ACS) Sept’11 – Dec’12

Executive Assistance

●Explained heath care benefits in detail, pertaining to Health Saving Accounts and tax implications, and Medical, dental, vision along with the ins and outs per vendor. Respond to inquiries from former employees and current and how to maximize those benefits.

●Assisted in vendor project and successfully explained with using Excel and tracked calls and information being sent out.

●Responsible to support the different department’s managers.

●Provide assistant in documentation, presentations, emails and coordination.

●Other calls: Track & log all transactions during the call.

●Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.

Metlife, (through Adecco) Mar’09 – May’09

Executive Assistant/ Administrative

●Provided and supported five global IT Vice President’s, all internal staff and assisted with calendar management and e-mail maintenance.

●Maintain Human Resources personnel and benefits record filing, ensure all electronic and hard copy employee files are accurate.

●Use of Arriba & Microsoft Excel.

CIE Tours Jul’06 – Dec’08

Executive Assistant /Administrative

●Assistant to the Operations Manager, 2 managing travel Manager

●Managed all aspects of two International Travel Arrangements for 48-100 clients’ for special client along with daily 98 person, average tours. – coordinated domestic and international flights for setup, confirmation, shipping supplies, and final booking.

●Created and generated correspondence to clients’ utilizing Microsoft Word, Microsoft Excel, and Microsoft Access and designed and created databases/tracking system in each of these programs.

●IATA member at this time.

Cendant Car Rental Mar’06 – May’06

Administrative Assistant

●Updated files in Taleo then exported reports to Excel & Access for easy of management use & backup. Along with assisting in compiling new hire and benefit enrollment kits.

●Submit background checks and complete reference checks on as needed basis

●Maintain Human Resources personnel and benefits record filing, both electronic & hard copy.

●Update floor directories quarterly along with the hierarchy of all company executives and other staff.

●Scheduled, facilitated and coordinated office meetings including client specific & New Hire.

●Prepared expense reports and invoices for accounts payable.

EBI, LLC Sept’00 – Feb’06

Project Coordinator & Administrative Assistant

●Process and reconcile invoices for payment, including PO requests

●Administer, Maintained, Managed information for AP/AR and inventory status report daily of all products.

●Uploaded daily electronic submissions via AS-400 created, exported & maintained report in Excel and solved problems then gave solutions to departmental managers along with implementation of those processes.

●Coordinated vendors, service calls, managed and maintained all information.

●Other ad hoc projects that needed to be added.

Contact this candidate