Customer Service Assistant

SHAlL PARIKH

*** ********* ****** **********, ** 11801Ph- 516-***-****/*************@*****.***

Education:

New York City College of Technology at CUNY, Brooklyn NY

Bachelor of Technology, Computer System Technology May 2015

La Guardia Community College at CUNY, Long Island City, NY

Associate’s Degree in Applied Science (GPA: 3.05) June 2011

Technical Skills

Software and System: Visual Basic, HTML, PHP, Windows XP, 2007, server 2008, Microsoft Office, Microsoft Project.

Network and Security: IP addressing, Network trouble shooting, VMWARE, Anti-Virus software Implementation, Network devices Configuration (Routers and Switches), CISCO packet tracing

Work Experience:

Intern, New York City Department of Probation Brooklyn, NY 05/14-08/2014

Provide HTML, PHP support to enhance existing websites

Supported upgrading of users, Operating System and network of over 100 Computer Systems in the Jamaica Department

Leveraging VMware Communication directed users system to peripheral system EX: Printers, Fax, Scanners, etc.

Assistant, New York City College of Technology Brooklyn, NY 01/14- 06/2014

Participated in Student Assessment Group department

Educate students on different types of ways to enter data in computer, ex: assessment data

Computer Lab Assistant, LAGCC Long Island City, NY 01/10-12/2010

Primary responsibility is to provide student support and customer service

Be present, visible, and available to all staff and students requiring technical assistance

Relevant Coursework:

Local Area Network: Advanced Single-LAN Concepts, Introduction to LAN Connectivity, LAN-Internet Connection

Web Design: XML Data Representation, Web Service Architecture, Internet Info Server

Information Security: Computer Security, Network Security, Advanced Technology Security

System Fundamentals: Programming Fundamentals, Database System Fundamentals, Operating System Fundamentals

Achievements

Certificate from New York City Department of Probation for completion in Human Resource

Certificate from Texas Engineering Extension Service for Network Assurance

Certificate from Texas Engineering Extension Service for Cyber Incident Analysis and Response

Certificate from The Estelle Schneider Memorial Award for best Communication Skills

Projects and Accomplishments

Developed Web application using a combination of PHP, HTML, and CSS, Configured routers and

Switches to create LAN's, Subnetting

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