Customer Service Technician

Cristian E. Ruiz Valencia

*** ****** ****** • Grand Prairie, TX 75051

**.****@****.*** • 214-***-****

Professional Statement

High-energy, responsible professional with an infectious enthusiasm for customer service and technology. Personal Summary

• Background in customer service, computer maintenance and repair.

• Ability to stay calm, and deal with angry customers in a professional manner.

• Ability to quickly analyze, troubleshoot, and solve complex technical problems. Professional Experience

Total Mechanical Service February 2015- Current(Seasonal) Air Conditioning Technician

• Assist main technician with new air conditioning installations, unit repairs, and duct installations.

• Operate all types of power and hand tools, safely and effectively.

• Utilize customer service and mechanical skills to perform troubleshooting, and unit repair. SMS InfoComm Corporation February 2014 – February 2015 Computer Technician (Level III)

• Remove virus, defray hard drives, and remove unused files on computers running too slow.

• Keep track and enter notes of computers coming into building with “myservice” tracking software.

• Replace all damaged components and test client’s computers, including but not limited to displays, keyboards, touchpads, speakers, and webcams.

The Home Depot August 2013 – February 2014

Lumber Associate

• Provide quick, friendly customer service by answering customer’s questions, supplying purchase assistance and keeping all products in stock.

• Remain calm in situations where customer was angry and helped solve issues in a professional way.

• Ensure assigned aisles and counter promotions were clean, safe, and presentable. ZBM Insurance & Taxes February 2012- August 2012

Insurance Agent

• Provide friendly customer service by answering client’s questions regarding their insurance policy.

• Answer, screen, and direct inbound phone calls in a timely manner.

• Perform general secretarial duties, including but not limited to scheduling, faxing, and mailing. Education

Mountain View College Dallas, TX

Associate of Applied Science – Personal Computer Support December 2013 Personal Computer User Certificate December 2013

Personal Computer Specialist Certificate December 2013 Personal Computer Technician Certificate May 2013

Phi Theta Kappa Member GPA:3.6

Technical Skills

• Proficient in Microsoft Office Package: Word, Excel, PowerPoint, Access, Publisher and Outlook.

• Knowledge of Operating Systems: Android, iOS, Windows XP, Vista, 7, 8, 8.1, 10 and Mac OS.

• Computer hardware and software troubleshooting.

• Ability to type 55 words per minute.

• Bilingual (fluent in English and Spanish).

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