Customer Service Manager
Resume:
Jeremy Rhoden
San Antonio, TX *8254
************@****.***
Education Northwest Vista College (San Antonio, Texas)
Bachelor of Arts- Communications
Public Speaking course completion: July 2014
Anticipated Graduation Date: April 2016
Professional Profile
Proficient computer skills (Microsoft office)
Good listener/mediator
Dependable & Trustworthy
Resourceful problem solver
Conscientious work habits
Very organized
Initiates ideas/tasks
Poised with excellent communication skills, both verbal and written
Able to self-manage, determine appropriate course of action, referral, or response to a variety of items. Complete tasks without direction.
Manage information flow, prepare material for distribution, update and maintain database of documents and projects.
Professional Experience
Processed guest returns and credit card payments
Processed loss prevention reports to the Store Assets Officer
Raised gross revenue by increasing AAR to 65% YTD
Experienced in cash/coin ATRB systems
Experienced in training new team members
Experienced in Processing credit, debit, and cash transactions
Preparing Tax returns for customers
Receive and process incoming phone calls
Answer questions, resolving issues and adhering to scripts
Performing any task given by the Manager on Duty
Work History
Bank of America - 10/2015-Current H&M – 07/2014-12/2015
Banking Retail
Senior Credit Specialist San Antonio, TX Sales Rep San Antonio, TX
*Provide customer service & Credit advice *Provide Customer service
Seaworld Parks & Entertainment- 05/2014 Target CO 09/2012- 02/2014
Amusement Park Retail
Cash Control Clerk II San Antonio, TX Electronics Team Trainer San Antonio, TX
*Count cash & coin/Vault services *Provide guest service, train, and Sell
Professional References
Denise Cazares Manager 210-***-**** Mentor
Vivi Tran Physician Assistant 607-***-**** Past Supervisor
Jasmine Morris Assistant Manager 757-***-**** Past Co Worker
Letitia Martinez Store Manager 817-***-**** Past Supervisor
Alexis Sutton LVN Nurse 210-***-**** Past Co Worker
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