Director of Business Operations Operations Management Data Governance

Marcus Hillman

**** ********** **., *** *****, CA 92117

Cell: 805-***-****, E-Mail: **************@*****.***

https://www.linkedin.com/in/marcushillman

Director of Business Operations Operations Management Data Governance

Summary Of Qualifications

More than 15 years of progressive experience in management roles leading various operations and cross-functional project teams with a focus in operations management, strategic direction and training

Strong analytical and business development skills with the ability to prioritize, delegate tasks and make sound decisions quickly while ensuring timely project completion within a team environment

Aided Ashford University in becoming the fastest growing university in the U.S from under 1,000 to over 90,000 students

Helped a start-up business grow from $30,000 in the first year to over five million in annual sales by the third year

Recognized for leadership ability, developing high performing teams, critical thinking and problem resolution skills

Education

Master of Business Administration - Ashford University - Clinton, IA - 2007

Graduated Summa Cum Laude

Bachelor of Arts in Interdisciplinary Studies – University of California, Santa Barbara (UCSB) - 1997

Concentration in History, Psychology and Cultural Anthropology

Student Leadership, Public Relations Director, Photo Editor, Environmental Task Force Member

Professional Experience

Bridgepoint Education – San Diego, CA January 2011 – October 2015

Director of Business Operations

Managed up to five distinct teams with seven direct reports and 20 total reports including a lead distribution, reporting, live chat, systems administrator and application creation team

Formulated custom algorithms to manage millions of leads, set priorities for over 1,000 employees and hold staff accountable

Used diagnostic methods and analytics to effect companywide change, impacting the return on investment of various departmental initiatives and processes saving over one million dollars per year

Data Governance: Built and facilitated a Data Governance program for the company and associated universities

Oversaw the integrity, usability and security of all data assets utilizing cross-functional collaboration with other enterprise control functions to ensure data was properly managed across the entire data eco-system

Chaired the Data Governance Committee and the Data Governance Working Group meetings

Worked closely with directors, vice presidents and senior executives to increase efficiency, compliance and general student satisfaction

Enhanced policies, procedures, compliance and systems covering internal and external customers

Graduated from the Leadership Excellence Achievement Program and Balanced Scorecard Training

Marcus Hillman

Cell: 805-***-****, E-Mail: **************@*****.***

Bridgepoint Education – San Diego, CA June 2009 – January 2011

Systems Administrator

Operated as a project manager working with various internal and external departments implementing a new Customer Relationship Management (CRM) tool for Ashford University

Used MySQL and CRM knowledge to create ad hoc reporting

Initiated and monitored all CRM and online application enhancements

Graduated from the Discovering the Leader in You program

Bridgepoint Education – San Diego, CA September 2007 – June 2009

Learning & Development Manager

Managed a staff of thirteen trainers both in California and Iowa

Facilitated training for hundreds of new Admissions Counselors per month

Scheduled and supported a constant training program

Modified or created the training manuals for Ashford University and University of the Rockies

Awarded companywide recognition by my peers, employee of the month

Ashford University – San Diego, CA January 2006 – September 2007 Lead Admissions Counselor

Consistently one of the top counselors in the company each month with a proven sales record meeting or exceeding all enrollment expectations

Mentored and counseled hundreds of students

Trained new co-workers and assisted manager in daily duties

Received Customer Service Award, Gold Medal for Enrollments and Excellence in Training Award

Pacifica Trading Company March 2004 – January 2006

Operations Manager

Joined sales team and increased total revenue over 40%

Created a business infrastructure and developed an inventory tracking system

Monitored marketing methods and ensured proper fund allocation

Forecasted warehouse inventory requirements and coordinated all deliveries with vendors

Additional Skills and Experience

Proficient in Word, Excel, PowerPoint and multiple CRM systems

Member of Mensa

Business consultant for multiple start-up businesses

Opened and managed numerous coffee houses

Completed Situational Leadership, DiSC training and Inside Out Coaching

Published author

Helped to open the largest indoor skateboarding park in the world, 29,000 sq. ft., featured in countless skate videos and even a video game

Work with homeless outreach and with local youth organization as a mentor

Advocate for Kiva, a micro-lending marketplace with a mission to connect people through lending to alleviate poverty

Advocate for Second Chances Ministries, helping homeless and low income individuals of San Diego to get much needed food

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