Flight Attendant

Margaret M. Baxter

Core Qualifications

Extremely flexible and responds quickly on my feet

Patient and culturally sensitive

Sociable, outgoing, and confident personality

extremely motivated and passionate person

Excellent communicator able to handle difficult and sensitive situations

Attention to detail able to meet tight deadlines

Experience

International Student Adviser/Dispatcher

November 2014 to Current

Pinnacle Aviation Academy Carlsbad, CA

Conducts academy tours for prospective aviation students. Schedules, dispatches, and bills all aircraft for students and flight instructors. Processes paperwork and arranges home stays for international students. Utilizes Schedule Master and FBO software.

Provides customer service in pilot retail store.

Day-of Wedding Coordinator

April 2011 to Current

San Diego, CA

Point of contact for vendors and reviews all contracts. Arranges site visits and creates day-of time lines. Conducts wedding party rehearsal.

Day-of wedding ensures all plans run smoothly and discretely handles any problems that may arise. Distributes vendor's tips and packs up gifts and miscellaneous items. Oversees departure transportation.

Lead Flight Attendant

January 2008 to April 2014

Virgin America Airlines Burlingame, CA

Welcomes passengers and demonstrates all safety procedures. Provides first class service to premium cabins.

Inventories all inflight catering. Responsible for inflight communication and announcements. Ensures safety of all passengers during flight.

Performs all safety and cabin checks.

Supervises all medical and emergency situations.

Lead International Flight Attendant

March 1987 to February 2007

Continental Airlines Newark, NJ

Briefs crew on all aspects concerning the flight.

Ensures all catering and duty free items are onboard. Consults with flight concierge for VIPs and specials needs passengers requests. Provides 5 star service in premium cabins.

Sells and inventories duty free.

Prepares and distributes all international documentation. Operates all onboard audio and video equipment.

Supervises all medical and emergency situations.

Education

Certificate : Batending, 2014

San Diego Bartending School San Diego, CA, USA

10070 Scripps Vista Way Unit 18, San Diego CA 92131 Home: 858-***-**** - Cell: 858-***-**** - *******@*****.*** Private Pilot Certificate : Aviation, 2001

American Flyers San Diego, CA, USA

Bachelor of Science : Marketing, 1987

University of Northern Pennsylvania Bethany, PA, USA Service Courses

Continental/Virgin America Airlines San Diego, USA Service recovery

Cultural differences

Difficult passenger conflict resolution

First aid training

CPR and AED certified

Terrorism

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