Ericson G. Dizon

***-**** **. ********** ********** Q.C.

Tel. #: +639********* / +639*********/ 023667967

Email: act2qc@r.postjobfree.com

Job Objective:

To achieve a suitable position will commensurate to my qualification and there impart substantial contribution to the company. I am looking for a chance to demonstrate a high level of motivation to succeed. I am confident that my education has provided me with excellent communication and interpersonal skills and enhances my ability to relate well with people from all domains and from different cultural background.

Qualifications:

-Possess the working experience related to the customer service, knowledgeable in technical support works and can able deal with different type of people.

-Possess the value of hard work, perseverance and patience that taught me regard myself, and my profession with respect.

-Capable to communicate effectively by phone, letter or in person.

-Effectively communicate with others (co-workers, superiors and other departments) by providing and exchanging information while keeping others informed.

-Build and maintain fair relationships of mutual respect with a wide range of people from different cultures and orientations without discrimination.

Employment Background:

Administration/Sales/Office Experiences

Company: AXIOM TELECOM U.A.E

Position: Team Leader Store in-charge/Cashier/Customer Service

Joining Date: March 2004 up to May 5 2009

Establish clear goals and targets

Leads by example

Motivates through effective delegation

Creates a positive environment for the team to make a full contribution

Genuinely values input and expertise from others

Gets things done through others. Shows evidence of empowering members of the team.

Promotes realistic experimentation

Promotes a culture of recognition

Drives sales through initiatives and new ideas

Understands cost control and impact on profitability

Provides accurate feedback to Brand/ Operation on weekly basis.

Analyses weekly commercial reports and exploits the information to drive commercial decisions.

Actively drives initiatives and new ideas.

Identifies slow sellers and takes action to deal with them.

Knows department best sellers and actively promotes them.

Actively encourages budget saving for own department

Knows what the competitions are doing and has an action plan to fight back.

Demonstrates ability to make firm decision and commit to definite courses of actions.

Uses all relevant information available to make balanced decisions.

Provide customer satisfaction by rendering excellent customer service.

Controlled the quantity of stocks.

Deposit cash sales to the banks.

Weekly implementation of inventory control system to eliminate stock loss.

Technical support in all settings on mobile or electronic materials.

Assesses correct customer approach in terms of signals, timing and style.

Assesses customer needs, decides offers, solutions, information to satisfy these.

Decides timing of closing sale and suited payment methods.

Identify and clarify customers’ requirements and expectations correctly and in a timely manner.

Take personal responsibility for customer satisfaction by acting proactively to fulfill customer needs.

Align strategies, policies, services and processes with customer needs.

Company: Manpower for Advertising and Services Agency (MASA)

Position: File Encoder

Joining Date: April 2000 to Jan 2003

In-charge to assist and handle all the technical documentation from the office of the General Manager.

Coordinate daily to the executive secretary of the General Manager for the incoming and outgoing technical documents to be distributed for every department head.

Review and check the final draft of the memo before submitting the concern person.

Close coordination with the executive secretary of the general manager for the most priority documents to be ready for distribution to every concern department head.

Prepare the necessary documents of the General Manager at least one day before his scheduled meeting.

Monitor closely on a daily basis of what exactly documents each department head need to be prepare for the next day.

Make and submit a list of all the incoming important call of the General Manager.

Teaching Academic/Academy/Institute Experience

Company: ENANA BALLET ACADEMY Doha Qatar

Position: Music Teacher Guitar/Keyboard/ Vocal

Joining Date: April 1 2015 to Present

Senior Music Teacher in-charge Initial to Grade 8 Examinations Practical and Theory

Multi Musical Instruments Instructor

Music Director Concerts and Annual Recital Programs.

Company: Kalabhavan Music and Arts Doha Qatar

Position: Music Teacher Guitar/Drums

Joining Date: December 9 2013 to February 1 2015

Preparing lessons/syllabus for exams contains sheet music for six songs backing and demo tracks on CD background information on the songs performance hints and tips an explanation of the technical elements

Support for Session skills. Grade 1 to grade 8 Pop and Rock Trinity London.

Motivating every student on their everyday activities.

Exploring different style of genre thru Jazz, Classic, Pop, Rock, Reggae music.

Preparing presentation for the senior class for their talent shows.

Seek out new approaches, tools, methods and technologies in own field of expertise by reading, talking to others inside and outside the organization and attending seminars/conferences.

Company: Royal Music and Arts Abudhabi U.A.E. / London http://trinityrock.trinitycollege.co.uk/

Position: Music Teacher

Joining Date: July 10 2010 to June 17 2012

Preparing lessons/syllabus for exams contains sheet music for six songs backing and demo tracks on CD background information on the songs performance hints and tips an explanation of the technical elements

Support for Session skills. Grade 1 to grade 4 Pop and Rock Trinity London.

Motivating every student on their everyday activities.

Exploring different style of genre thru Jazz, Classic, Pop, Rock, Reggae music.

Preparing presentation for the senior class for their talent shows.

Seek out new approaches, tools, methods and technologies in own field of expertise by reading, talking to others inside and outside the organization and attending seminars/conferences.

Educational Background:

University:

-Informatics Institute, Manila, Philippines

Trouble shooting to software /hardware pc

-Trinityrock.trinitycollege.co.uk/

Guitar/Drums syllabus grade 8

-Centro Escolar University, Manila, Philippines

Bachelor of Science in Conservatory of Music (Major in Guitar)

Secondary: Sergio Osmenia High School, Manila, Philippines

Training Experience/ Attended

Sell to Serve ISO seminars Dxb.

NOKIA academy -Technical support.

Motorola - Technical support.

Sony Ericsson - Technical support.

Thuraya Satellite phone.

I-Mate - Technical support.

PLDT Philippines/Globe Philippines-Tech support.

HTC- Dubai Airport Free Zone

Rock school Trinity College London http://trinityrock.trinitycollege.co.uk/

PALME Middle East Professional sound and light, audio visual, music and entertainment and systems integration industries.

PERSONAL BACKGROUND

Passport No :EB5778403

Place of Issue : Philippine Embassy AUH U.A.E.

Date of issue : June 27 2012

Expiry Date : June 26 2017

Age : 37

Sex : Male

Civil Status : Married

Language / Dialect spoken: English, Basic Arabic Tagalog ( Mother tongue )

Contact this candidate