Project Manager Customer Service
Resume:
Tom Weber
San Antonio, Texas 78217 ***-*****@*******.***
Seasoned project manager with expertise in construction management within government, hospital, clinic, and utility systems. Skilled project installation planner for multi-phase medical construction, renovation and improvement projects. Experienced in all disciplines of construction, architectural design theories, and interior design concepts, with broad knowledge of federal, state, and local code requirements. Ensures compliance with health, safety and environmental regulations. Highly analytical, skilled at generating and evaluating plans, designs, change orders, reports and related correspondence. Extensive knowledge of project planning, supplier negotiations and project scheduling.
Professional Strengths
Project Management
Capital Equipment Installation
Regulatory/Code Compliance
Construction Management
Resource Utilization
Technical Leadership
Equipment/Installation Planning
Strategic Sourcing
Customer Service
Process Management
Equipment Acquisition
Secret Security Clearance
Team Building
Communication
Relationship Management
Selected Achievements
Construction Management, Increased Efficiencies. Identified local turn-key construction vendor to control costs and maximize responsiveness. Researched multiple special construction vendors locally. Helped set-up vendor number with new company. RESULT: Launched the first turn-key vendor in San Antonio, achieving significant operational cost reductions (15%), team productivity gains, and improved customer satisfaction by utilizing this vendor on most new government projects.
Project Management, Medical Equipment Installation. Managed installation of three new MRIs and coordinated the removal of existing MRIs from another vendor, all within a government facility. Partnered with architects and engineers to survey the location, and established timelines with contractor, service engineers, air products, riggers and government staff for the removal, scheduling over a weekend as to minimize disruption of day to day operations. Collaborated with MRI contractors on all phases of special construction including exam room, equipment room and control room. RESULT: Ensured readiness condition for equipment delivery and facilitated mechanical installation of all three MRIs on time, with applications education performed successfully. As a result, the MRIs formulated the highest revenue for the quarter.
Sales Engineering, Capital Equipment Installation. Collaborated with engineers both locally and in Germany to establish the best location for an MRI due to close proximity of train tracks. Worked closely with Siemens field engineer conducting several vibration studies in a twenty four hour period. All studies were sent to Germany. A plan was finally approved which involved first building the MRI and then building the outpatient clinic around the MRI. RESULT: Due to the complexity of this project not only were we able to win this $3M sale of five pieces of imaging equipment, but we were the only manufacture that could make this MRI work in this location.
Project Management, Capital Equipment Installation. Coordinated the installation and delivery $5M in capital medical equipment to a remote outpatient facility with a 90 day timeline. Partnered with executives on project pre-construction plans, estimates, and schedules. Engineered fast-tracked construction schedule enabling contractors to work trades on three shifts. RESULT: Managed 90-day schedule for Just-in-Time manufacturing with over 90% site readiness which prevented storage expense, lost productivity, and additional cost to the customer.
Cost Controls. Facilitate a third party repair program to reduce premium repair costs charged by manufacturer. Served as Project Coordinator of flexible, rigid scopes, power equipment and instrumentation for the surgical and GI lab to third party repair. Inspected and tested all equipment before and after repair. RESULT: Reduced repair costs by 20% through consolidation of the surgical instrumentation and scope programs under a Consolidated Equipment Management System, saving $250,000 the first year.
Tom Weber, Page 2 of 2
Equipment Sourcing, Installation Planning. Sourced new medical equipment for initial outfitting and transition of services during the renovation and expansion of SAMMC (San Antonio Military Medical Center), the DOD’s largest inpatient hospital. Minimized total cost of ownership (TCO) for all purchased products by identifying three or more potential vendors for purchases over $3K, using military standard 1691. Collaborated on the acquisition plan for the purchase and installation of approximately 100K of equipment items valued at over $200M.
Professional Experience
Customer care associate 4/15-present
Culture Service Growth, San Antonio, Texas
Providing inbound telephone billing support for Farmers Insurance.
Equipment Planner 5/14-9/14
TEAM INTEGRADED AND ENGINEERING, San Antonio, Texas
Responsible for analyzing and validating medical equipment specifications against design build plans ensuring that all utility and structural configurations meet the requirements of the equipment and standards set forth by the National Fire Protection Agency (NFPA) for the New VA Hospital in Denver CO, utilizing MS Office applications, including Excel, Access, Word and Outlook.
Project Manager 2013-2014
METHODIST HOSPITAL SYSTEM, San Antonio, Texas
Plans, directs and coordinates activities of designated construction projects to ensure that goals or objectives are accomplished in accordance with established priorities, time limitations, and funding conditions.
Equipment Planner
SAMMC via ADVANTECH, San Antonio, Texas
2010-2012
Identified and researched prospective suppliers for materials requested by customers; directly evaluated and documented a wide range of equipment for purchase/services including identification of prospective bidders, creation of requests for proposals, quotations or information (RFP, RFQ, RFI) and issuance of all sourcing documents using strategic sourcing methodologies. Responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company.
Project Manager
Wilford Hall Medical Center via AEROTEK, San Antonio, Texas
2009-2010
Responsible for identifying, analyzing, prioritizing, and evaluating requirements responsible for sustainment, restoration and modernization of project –related schedules for Wilford Hall Medical Center.
Project Manager
SIEMENS MEDICAL SOLUTIONS USA, Inc CSG, South Texas
2002-2009
Directed site preparation and special construction/installation of MRI’s, CT’s, Cath Labs, X-Ray, and Nuclear Medical at 25+ hospitals and 50+ outpatient radiology centers statewide.
Biomedical Services, Instrumentation/Scopes
METHODIST HOSPITAL SYSTEM, San Antonio, Texas
1992-2002
Provided technical support and reviewed work performed by outside vendors to ensure defined specifications were met and results were properly documented.
Interior Communications Technician E5
UNITED STATES NAVY
Education and Professional Affiliations
Associate of Applied Science, St. Philips College, San Antonio, Texas
Project Management Institute – Member
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