Customer Service Help Desk

Paul C Murawski

**** * ********* ****** ******** 29, 2015

Oro Valley, AZ. 85737

Cell: 505-***-****

Phone:520-***-****

E-mail:

*********@*******.***

PROFILE: An inspiration to team members to do the best job they can the first time creating an environment where they can realize that their work should be the best they can produce.

AREAS OF EXPERTISE

•Project Management

•Training

•Customer Service

•Help Desk Execution

•System Files Manipulation

•Accounting

•Planning and Scheduling

•Data Security

PROVEN ACCOMPLISHMENTS

Provided motivational leadership: to a multicultural group, and quality control of all product, test applications, and procedures. I have created procedures for verification of product. Fab was intended to last 18 months, but this was completed in 6 months for newly built Fab in Viet Nam could now upgrade for new applications and equipment.

Provided answers to any questions involving any application or safety issues, by provided communication for employees to and from management. Being a multicultural workplace many individuals did not know where to find things or answers to their questions, always directing individuals to their source for continued process with minimal down time. Completion of process: being on time and meeting deadlines, showing everyone that we can meet any time constraint or deadline.

Managed all employees: to move and or act on product waiting execution thus making deadline to make commitments to our customers, meeting commitment deadline saved cancellation of orders, thus saving Intel thousands of dollars, having employees take a bigger interest in getting product to next step in a streamline manner. Meeting commitments, thus delivery of product was on time.

EDUCATION

Bachelor’s Degree / MIS - National American University

Associates Degree / Psychology, Computer Science - Triton University

Paul C Murawski

1860 W. Hawkridge Street

Oro Valley, AZ. 85737

Cell: 505-***-****

Phone: 520-***-****

E-mail: *********@*******.***

POSITIONING STATEMENT: To transition more than 20 years of data management systems maintenance, updates and repair in help desk environment experience into a technical operations support position in the customer related sector of the Tucson market.

PROFESSIONAL HISTORY

Fry's Foods

Kroger Foods 5/2015- present

Tangerine & Thorneydale

Porter

Cleaning all floors and bathrooms of debris. keeping customers safe and happy. Helping customers locate whatever they want and need.

AFNI

Consultant

2350 N La Cholla Blvd. Tucson, Az. 7/2014- 9/2014

Helping clients to resolve short and long term issues of billing or device related problems. Working to educate clients as well as resolving their problems.

Total Transit Tucson, AZ 5/2014- 7/2014

2880 N Flowing Wells Rd.

Discount Cab Driver, picking up Tucson customer fares and driving them to their destinations.

Paul’s handyman Services Oro Valley, Az. 2007-5/2014

Offering services such as home repairs, painting, restoration, repairing home

computers and peripherals. Auto repairs. and landscaping.

Intel Corporation

Rio Rancho, NM

1997 - 2007

Manufacturing Specialist

•Managed semiconductor products resulting in immediate actions because of high importance due to commitment. Contacted various departments of production, within the Fab where changes were acted on quickly. Worked with SPC protocol and AS5000 application.

• A physical exercise leader, where peers were instructed in various stretching exercises to reduce injury to muscles caused by fatigue. Music and exercise were also used to stimulate their minds which increased their productivity.

- Checked qualification data of equipment and performed qualification checks as an

individual or as a team member to ensure high quality of output with low defect in

product.

Kirk Mayer Incorporate Albuquerque, NM

Contamination Control Technician 1996-1997

Responsible for general custodial duties in clean room environment. Removal of solvent and acid waste within fab.

Gallagher Bassett Information Systems

Itasca, IL

1990 - 1996

Network Communications Analyst

•Trouble shooting of nationwide network, which involved analysis of Tandem Himalaya system front-end processor.

•Oversaw telecommunications using T1 /T3 carrier Async lines, SDLC protocol. Trouble shooting initiated and with aid of local telecom personnel, which helped in resolution of line issues.

•Resolved Ethernet LAN communication internal customer calls either by direct repairs or by modification of the network.

Health Technologies Incorporated Elmhurst, Il. 1987 - 1989

Communications Coordinator/Help Desk

•Coordinated printed reports and organized them by urgency and availability of receiving hospital departments. Maintained Data General System communications. Responded to reported calls from nursing stations.

Loyola University Hospital

Maywood, IL 1979-1987

Communications Analyst

•Managed communications with an IBM system 3330, involving three campuses via T1 carrier and an in-house direct wired hospital. Responded to trouble calls from campus users and nursing stations, which resolution required repair or replacement of equipment.

TECHNICAL / APPLICATIONS QUALIFICATIONS

I have some 15 years of technical trouble shooting experience working for various companies.

Learning their applications, and troubleshooting an array of user as well as technical problems with applications. I have experience in SPC protocol and AS 5000. I am versed in Microsoft office, Outlook, and calendar.

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