Customer Service Professional Experience
Resume:
Judy Lynn Seils
Houston, TX 77086
**********@***.***
OBJECTIVE:
To obtain a full-time position utilizing exceptional communication and organizational skills to provide excellent customer service within an established, reputable company.
RELATED CAPABILITIES:
Computer Applications. Proficient in Microsoft Windows 7 and 10, Excel, Word, and Microsoft Picture It! Photo 7. Familiar with Adobe Photoshop.
Work Ethic. Self-motivated, detail oriented, organized, energetic, and a quick learner.
Communications. Exceptional inner office and customer relations skills.
Office Skills. Editing/proof-reading, ten-key by touch, and typing 45 wpm.
Web Design. Eight years experience using HTML format. One year experience using Cascading Style Sheets (CSS). Current websites include www.pawfectmanners.com, www.kleinbrookah.com.
PROFESSIONAL EXPERIENCE:
Kleinbrook Animal Hospital - www.kleinbrookah.com
Houston, Texas
Dates: 1994 – February 2016
Office Manager
Client relations including consulting with clients regarding behavior issues and patient care.
Answered client inquiries, managed patient charts and appointment schedule, sent reminders, closed out end of day accounts, and prepared bank deposits.
Matched invoices, consolidated bills, tracked and managed inventory, and ordered and received products.
Designed, maintained and wrote content for clinic webpage using HTML format. Additionally, managed clinic Facebook page, answered e-mail, and managed online store purchases.
Wrote and designed clinic newsletters as well as client instruction sheets and brochures.
Managed staff schedule.
Assisted the veterinarian with patients during exams and surgeries.
Took x-rays, ran blood tests, drew blood, pulled up vaccines, and administered injections.
Monitored patients during surgery and recovered patients after surgery.
Pawfect Manners Pet Obedience – www.pawfectmanners.com
Houston, Texas
Dates: 2006 – Present
Owner/Obedience Trainer
Part-time: Provides behavior modification and clicker training for dog and cat owners.
Designs, maintains and writes contents for company website using HTML format.
West Oak Dog Training Center
Houston, Texas
Dates: 2000 – 2006
Dog Obedience Trainer
Assisted owner with obedience classes.
Created basic website for West Oak Dog Training Center.
RSI, Incorporated
Pflugerville, Texas
Dates: 1990 - 1994
Warehouse
Responsible for all aspects of shipping and receiving, including checking paperwork, entering new inventory into the computer, preparing outgoing shipments, pulling stock, preparing certificates of conformance, and invoicing all orders.
Quality Control
Performed physical inspection of all incoming shipments and ensured all outgoing shipments were properly prepared.
Verified information on orders against customer and supplier acknowledgments, and corrected errors.
Expediting
Confirmed status on all open orders.
Communicated with suppliers and customers regarding order status and to precipitate better delivery schedules.
EDUCATION:
Texas A&M University – (August 1986 - May 1990) - Pursued Bachelor of Science in Animal Science.
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