Customer Service Manager
Resume:
Michelle Melendez *** Saint Joseph Street Apt *
Lancaster, PA 17601
**********@*****.***
Qualifications
Bi-lingual have the abilities to read and write Spanish/English
Excel at dealing one-on-one with people.
Dedication and drive as a hard-working-individual.
Great written and verbal communication skills.
Ability to manage multiple tasks in a pressured environment.
Able to handle multi-line phone systems.
7 years of customer service experience.
Professional Experience
Filed and maintained records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Recommended selected, and helped locate or obtain merchandise based on customer needs and desires.
Used basic computer skills to complete daily task and was responsible of training new sales associates.
Resolved customer complaints and made sure customers were satisfied with stores return policy.
Recognized for marketing stores promotional advertisement which helped bring in new customers.
Demonstrated the ability to prioritize and perform multiple task at one time.
Operated multi-line telephone to answer, screen or forward calls, providing information, taking messages, or scheduling appointments.
Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.
Employment History
Customer Service Representative - Majik Rent to Own, Lancaster, PA 2yrs
Quality Control Associate - Magus Manufacturing (NNBC), 1yr
Co-Manager - Wet seal, Lancaster, PA 2yrs
Assistant Manager - Max Rave, Lancaster, PA 1yr
Studio Manager - Picture Me Portrait Studios, Lancaster, PA 2yrs
Education/Training
YTI, Medical Billing and Coding, Completed 36 Credits, Lancaster PA.
GED Obtained 2008.
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